Product Manager

ABOUT THIS POSITION

This role reports to a Director, Product Management and work closely with User Experience team and Technology teams. The Product Manager will coordinate with key stakeholders in sales, marketing, design, development, and operations. This role will be charged with leading game changing efforts at Waystar within the company's Product team for new to market and existing solutions.

WHAT YOU'LL DO

• Analyzing various product inputs, customer requirements, designing solution architectures and developing the business case for new product development?

• Preparing software design plans including product specifications, use case documentation and user interface wireframes (both independently and with assistance from our User Experience team)

• Organizing market research including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors?

• Studying healthcare industry standards and staying up-to-date on industry changes and compliance issues

• Gathering inspiration and ideas by visiting customers regularly and reviewing software and other products that solve similar problems in other domains

• Collecting direct customer feedback by organizing user tests, studying customer support incidents, administering user surveys, and visiting customers to study product interaction in their natural environment

• Working closely with internal and external resources to define system requirements that meet changing market needs and ensure customer satisfaction and product quality

• Assisting your VP of Product Management in coordinating with sales, marketing, development, and customer support to bring together divergent ideas and convince various stakeholders to rally behind a single product vision

• Working with your VP of Product Management to manage the product roadmap, including documenting product strategy, maintaining the feature backlog, and coordinating releases

• Experience building or managing consumer-facing digital experiences, with a strong understanding of ecommerce patterns such as checkout flows, payment UX, and conversion optimization; healthcare preferred

• Demonstrated ability to translate modern ecommerce UX principles into healthcare products that drive improved patient engagement, satisfaction, and payment conversion

• Deep appreciation for end-to-end user journeys, with experience optimizing user interactions in high-stakes, transactional environments (e.g., payments, scheduling, or digital engagement)

WHAT YOU'LL NEED

• You know how to execute and like to roll up your sleeves to get things done

• You are comfortable in front of a whiteboard and can describe complex information in a concise but thorough fashion

• An understanding of hospital & professional coding and billing workflows and the provider reimbursement process, obtained either through direct experience in a healthcare setting or an RCM focused HIT company

• Provided leadership on a team that designed, built, or used RCM Revenue Integrity products

• Ability to interpret regulatory guidelines from CMS, Tricare, and Medicaid websites

• Ability to understand the vocabulary used in hospital & professional revenue cycle operations, including healthcare coding such as DRGs, CPT/HCPC, Revenue Codes, APG and APC

• Organizing market research including analyzing customer segments and industry trends

• Possess robust technical fundamentals, especially when it comes to building software

• Problem solving skills; able to analyze a problem and design creative solutions?

• Attention to detail; extraordinary eye for usability and the customer experience?

• Excellent written communication skills; able to succinctly convey complex ideas through the written word

• Great people skills; able to facilitate, negotiate and persuade stakeholders

• Flexible and agile; able to rapidly adapt to changing situations and inputs

• College Degree required; Business or Computer Science degree preferred

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)

• Customizable benefits package (3 medical plans with Health Saving Account company match)

• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

• Paid parental leave (including maternity + paternity leave)

• Education assistance opportunities and free LinkedIn Learning access

• Free mental health and family planning programs, including adoption assistance and fertility support

• 401(K) program with company match

• Pet insurance

• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Product Strategy

Job Type: Full time

Req ID: R3256