Service Manager

Service Manager

Lead, Grow, and Make an Impact with Bob Loquercio Auto Group

Are you an experienced automotive leader ready to take your career to the next level? At Bob Loquercio Auto Group , we empower our leaders with the tools, training, and support needed to drive performance, develop strong teams, and deliver exceptional customer experiences.

We are seeking a Service Manager to lead and grow our high-volume Service Department while maintaining operational excellence, profitability, and customer satisfaction in a fast-paced, professional environment.
What We Offer

• Brand-new, state-of-the-art facilities and equipment
• Leadership training and mentorship program
• Paid education and professional development
• Competitive compensation package
• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Basic life insurance
• Accident and critical illness insurance
• Employee discounts on products and services
• Flexible scheduling options
• Strong work-life balance
• Long-term career growth within a family-owned organization

Key Responsibilities

• Establish and forecast departmental goals and objectives
• Hire, train, coach, and evaluate service department personnel
• Prepare, manage, and administer the annual Service Department operating budget
• Oversee inventory levels and ensure alignment with departmental needs
• Develop pricing strategies that maximize profitability while enhancing customer loyalty
• Monitor inventory performance and make adjustments as needed
• Ensure parts and materials are properly tagged and organized
• Supervise stock ordering procedures and special-order policies
• Analyze monthly financial and operational reports to maintain and improve profitability
• Collaborate closely with Parts and Body Shop leadership to ensure timely repair turnaround
• Provide technical guidance and operational support when needed
• Create and track key performance reports, including productivity and lost sales
• Oversee counter and outside sales efforts where applicable
• Develop and enforce customer service standards to ensure maximum satisfaction
• Enforce safety policies and maintain a professional department appearance

Qualifications

• Minimum of 2 years of automotive Service Management experience
• Strong automotive technical knowledge
• Proven leadership and team-management skills
• Computer-literate with experience using dealership management systems
• Strong verbal and written communication skills
• Ability to thrive in a fast-paced, performance-driven environment

Physical Requirements

• Ability to sit for extended periods while working on a computer
• Ability to lift up to 15 pounds as needed

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.