Operations Manager

Overview The Operations Manager is responsible for planning, organizing, directing, and controlling the significant operations and maintenance functions of a designated operations unit/production center for Medshore Ambulance Service. The role has formal decision‑making authority over all affairs affecting the designated unit, and oversees system status management and staff authority. The Operations Manager assists the General Manager and Senior Management in formulating objectives, policies, and strategies, announces guidelines for company plans and procedures, and ensures the highest possible quality of care and safety of patients. The goal is to produce high‑quality unit hours at a reasonable cost per unit hour while meeting coverage requirements. Responsibilities Confers frequently with Senior Management, Operations Supervisors, and Assistant Supervisors regarding the activities of the company. Plans medium and long‑range goals and objectives for field operations. Responsible for selection and placement of operations personnel at the supervisor level. Consults on all questionable placements in the designated operation unit. Maintains good relations with the public and allied agencies as they relate to field operations divisions. Assists in contract negotiations and governmental relations affecting the individual operating unit. Ensures personnel are fully informed of company policies, local procedures, and other pertinent information. Reviews and acts upon incident, deviation/exception, and other reports as necessary. Keeps current on events affecting Medshore Ambulance Service, including accidents, injuries, breaches of policy, inter‑agency relations, morale, and newsworthy events. Reviews performance evaluations of Operations Supervisors and Assistant Supervisors and provides input into the appraisal process. Assists supervisors in administering discipline and counseling to achieve desired results, including up to Class III disciplinary actions. Maintains a working knowledge of all company equipment. Ensures adequate staffing of the designated operations unit. Ensures maintenance compliance of company vehicles and facilities as directed by the Maintenance Manager. Attends necessary continuing education programs. Acts as a liaison for the General Manager and President by attending meetings with allied agencies. Maintains close working relationships with representatives of other departments in the company. Assigns operations personnel based on achievement level and classification. Recommends policy to Management. Performs other reasonable duties as determined by the General Manager and/or Senior Management. Environmental Conditions Typically an office environment, but the Operations Manager must be adaptive to work in all types of weather, including rain, snow, and heat. In the field of emergency medical services, the manager may be exposed to bodily harm and potential bloodborne pathogens and other infectious materials. Patient Privacy Responsibilities Protects the privacy of all patient information in accordance with company policies and federal, state, and local law. Accesses protected health information only as necessary to complete assigned duties and shares it only with individuals who have a legitimate need-to-know. Reports any concerns regarding privacy policies without fear of retaliation. Participates actively in privacy training and communicates privacy policy information to coworkers, students, and patients. Equal Employment Opportunity Medshore Ambulance Service is an Equal Opportunity Employer and welcomes applications from all qualified applicants. It does not discriminate on the basis of race, religion, sex, national origin, age, marital status, sexual orientation, medical condition, or disability. Reasonable accommodations are provided in compliance with the Americans with Disabilities Act. Drug & Alcohol Free Work Environment Medshore Ambulance Service maintains a drug and alcohol‑free work environment. Employees are subject to screening as a condition of employment. Disclaimer This description is designed to indicate the general nature and level of work performed by incumbents in this role. It is not a comprehensive inventory of all duties, responsibilities, qualifications, or working conditions. Management reserves the right to add or modify duties at any time. Qualifications Knowledge of clinical skills in basic and advanced life support. Ability to exercise authority logically and consistently. Ability to objectively evaluate performance of subordinates. Knowledge of employee health, safety, and loss control. Knowledge of local, regional, and state laws and regulations related to EMS, ambulance, and wheelchair operations. Ability to delegate effectively and communicate clearly. Ability to administer discipline and counsel employees effectively. Ability to remain calm under pressure and make quick lifesaving decisions. Intermediate knowledge of business, management, and fiscal skills. Basic computer literacy. Ability to train and learn independently and draw inferences from diverse sources. Ability to plan and coordinate logistics efficiently and cost‑effectively. Ability to influence groups to accomplish tasks and fulfill member needs. Knowledge of key concepts and variables that define the ambulance industry and Medshore Ambulance Service’s structure, financial position, and systems. Intellectual versatility and logical, creative thinking. Relationship versatility and effective communication of observations and conclusions. Records and data management skills and ability to serve as an effective role model. Negotiation skills, including securing win‑win agreements. Preparation of clear statements describing desired outputs. Participation in implementation and evaluation of the Loss Control Program. Special Requirements AS degree or equivalent experience (5 years senior management experience) and/or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities. Strong background in operational aspects of ambulance/wheelchair and emergency medical services. Paramedic certification required; National Registered preferred. Current Advanced Cardiac Life Support (ACLS) certification (if applicable). Current Basic Cardiac Life Support (BCLS) certification. Current Pediatric Advanced Life Support (PALS) certification (if applicable). Available for recall 24 hours a day for emergency situations; must be contactable by phone or cell phone. Flexible work schedule to meet company demands. Attends scheduled and called meetings. Strong computer skills. #J-18808-Ljbffr Priority OnDemand