Medical Records Specialist

Every pet is unique, and so is our approach at Arista. We are revolutionizing advanced pet care through seamless navigation and support that benefits pets, pet owners, and veterinary professionals.

At Arista, we believe exceptional care starts with the people who provide it, and we are committed to providing a collaborative workplace where people feel valued, empowered, and inspired to grow.

Our Core Values & Culture

At Arista, our Core Values are the foundation for how we think about our jobs and how we treat others – clients, their pets, our referring veterinary community, and one another.

We recruit and promote Arista Team Members with an intentional focus on inclusivity, preserving our strong culture, and recognizing individual abilities and accomplishments.

The Medical Records Specialist works with the Care Navigation Team to improve efficiency and quality of care by ensuring that all patient medical records are readily available in an organized, easily accessible format.

A Day in the Life

• Facilitate new patient referral intake process by acquiring, organizing, appropriately summarizing, and tracking medical records from all providers involved in the current and historical care of an individual patient
• Recognize that accurate and easily referenced medical records greatly impact the quality, cost, and outcome of care for every patient
• Build a strong working relationship with the Care Navigation Team, which includes the Care Navigator and Hospital Logistics Expert
• Learn to read, understand, and honor medical records and practice style of community general veterinary practice teams and the Arista specialty & emergency teams
• Facilitate the ongoing client/patient journey by managing concise electronic medical records across systems
• See full Job Description for additional responsibilities

What You’ll Bring to the Team

• 5+ years of experience working in healthcare - veterinary technician, nurse, or relevant clinical experience
• Experience in both general practice and specialty/emergency veterinary medicine preferred
• High proficiency with Electronic Medical Record/PIMS systems as well as email, efax, PDF, and document scanning
• Must be comfortable with medical terminology, medical records, and diagnostic reports
• Extremely organized, detail-oriented, and self-motivated for an efficient working style
• Clear and friendly verbal and written communication skills (in-person, telephone, texting, etc)
• Ability to work independently while staying connected to a team
• Commitment to exceptional customer service, high-quality care, and overall excellence
• Ability to work remotely
• Ability to meet any position-specific screening requirements
• Must be at least 18 years of age at time of hire

At Arista, we know that caring for people and their pets requires energy, empathy, and resilience, so we make it a priority to care for our people through investing in programs, resources, and benefits that empower our Team to thrive both professionally and personally.

In addition to health, dental, vision, disability, & life insurance, a competitive 401k retirement plan, HSA, a robust Employee Assistance Program, and a variety of other supplemental benefit offerings, our full-time Team Members receive:

• Paid Time Off & Floating Holidays
• Personal Pet-Care Program
• Parental Pay
• Flexible Schedules

For other Arista Advanced Pet Care roles, visit our careers page . Follow the growth of Arista on LinkedIn !

Voluntary Self-Identification

Qualified resume submissions are considered for employment without regard to race, religion, sex, national origin, marital status, sexual orientation, veteran status, or disability. If you choose to complete this survey, your responses will be kept confidential. Completion of this form is VOLUNTARY and your decision not to complete it will NOT preclude you from employment consideration.