Tier 2 Help Desk Technician - Windows, Mac & 365 Support

Solvere One in Dulles, Virginia is seeking a Help Desk Technician Tier 2 to field and resolve tier 2 incidents escalated from Tier 1. The role requires strong communication, problem-solving, and a customer-focused approach from a headquarters-based support center. You will manage Windows and Mac desktop issues, administer Office 365 and Google Workspace, troubleshoot mobile devices, and document resolutions in PSA while coordinating with Tier 3 when needed. #J-18808-Ljbffr Solvere One