IT Helpdesk / Surveillance Systems Technician

Job Description Are you ready to join an innovative team that’s redefining the boundaries of IT and surveillance technology? As a Surveillance Systems Technician at our company, you will be at the forefront of deploying, maintaining, and troubleshooting advanced surveillance systems while providing exceptional support across various departments. This role is perfect for a dynamic individual who thrives in a fast-paced environment and is eager to tackle diverse challenges beyond traditional IT roles. Location Enfield, CT Responsibilities Surveillance System Deployment Install and Configure: Expertly install and configure Network Video Recorders (NVRs) and Digital Video Recorders (DVRs) to meet specific project requirements. System Integration: Seamlessly integrate cameras and surveillance systems into existing network infrastructures. Testing and Validation: Conduct thorough tests to ensure systems comply with technical specifications and operational needs. Technical Support and Troubleshooting Expert Assistance: Act as the go-to technical expert on surveillance systems, providing high-level support to the Helpdesk team and on-site technicians. Issue Resolution: Quickly diagnose and resolve hardware and software issues to maintain system functionality and security. Documentation: Maintain comprehensive records of processes, issues, resolutions, and routine checks for auditing and training. Maintenance and Optimization Regular Checks: Perform regular maintenance and software updates to ensure optimal system performance. Data Management: Oversee the retrieval, backup, and secure storage of surveillance footage, ensuring data integrity and confidentiality. Collaboration and Project Support Team Collaboration: Work closely with project management and other technical teams to ensure seamless project execution and system integration. Client Communication: Maintain clear and effective communication with team members and clients regarding project progress and issue resolution. Versatile Support: Assist with Helpdesk operations, handle tickets outside the scope of surveillance, and contribute to various technical projects as needed. Qualifications Educational Background: Degree in Computer Science, Information Technology, or a related field with a focus on network security. Technical Proficiency: Strong technical skills with NVR and DVR systems and knowledge of IP-based camera setups. Network Management: Experience in network management and systems troubleshooting. Communication Skills: Excellent interpersonal and communication skills to explain technical concepts to non-technical individuals. Certifications: Preferred certifications in network security or surveillance systems. Requirements Project Leadership: Demonstrates ability to handle complex projects and work independently. Customer Service Excellence: Strong commitment to delivering outstanding customer service with a proactive and empathetic approach. Flexibility: Ability to adapt to shifting priorities, multitask, and meet tight deadlines. Travel: Willingness to travel to various client sites and work flexible hours, including evenings and weekends for urgent installations or issue resolutions. Benefits PTO and Health Insurance after 90 days This is not just another IT job. This is an opportunity to be part of a groundbreaking team, pushing the limits of what’s possible in surveillance technology while providing unparalleled support across multiple domains. If you’re ready for a challenging and rewarding career, we want to hear from you. #J-18808-Ljbffr 6AM City, LLC