Personal Lines Account Manager

Job Description

Job Description

About Us

Welcome to Garrett Insurance, a family-owned and operated independent insurance agency with locations in Texas and Kansas. Our mission is to provide comprehensive, customized insurance solutions that protect what matters most to you. As a leading independent insurance agency with a strong reputation for dedication, we’re committed to delivering the best service, personalized guidance, and customized plans that meet each of our clients’ unique needs. We proudly offer a wide range of products and services from bonds to health & life, personal, and commercial insurance.

Garrett Insurance was established more than a century ago, in 1918, by our great uncles. They prided themselves on treating all their clients like family, and we carry on that tradition today. Garrett Insurance has since flourished through generations of family management. We’ve continued to expand our services and expertise over the years to cater to the unique needs of our diverse clientele. Whether you need commercial or individual insurance plans, we’ll use our 100-plus years of experience to ensure that you receive the best experience working with one of our trusted agents.

Personal Lines Account Manager

Position Summary:

The primary function of this role is to manage a designated book of clients, deliver exceptional services, support renewals and enrollments, and ensure the accurate and timely processing of information. This role serves as a key liaison between clients, carriers, and internal departments to maintain high satisfaction and retention.

Key Responsibilities:

Client Service and Relationship Management

• Serve as the primary point of contact for assigned clients
• Achieve a 92% retention rate on assigned book of business
• Proactively reach out to clients and conduct ongoing account reviews
• Remarket renewals when necessary
• Provide timely, proactive communication and education throughout the client lifecycle
• Address and resolve service issues related to billing, eligibility, claims, and coverage

Revenue Growth and Account Development

• Review accounts during client interactions and recommend improved coverage
• Identify account rounding opportunities and pursue them proactively
• Identify coverages held with other agents

Renewals and Plan Marketing

• Coordinate the renewal process including collecting census data, submitting to carriers, and reviewing proposals
• Present renewal options to clients with attention to compliance and cost impact
• Ensure timely execution of renewal materials and carrier requirements
• Document all interactions in the management system

New Business and Sales

• Audit new business files for accuracy and completeness
• Send onboarding materials to clients post-sale
• Quote and follow up on new business opportunities within 48 hours
• Close business according to agency sales process
• Earn commission when writing business not closed by Producer

Team and Carrier Coordination

• Collaborate with producers, underwriters, carriers, and internal departments to ensure smooth plan administration
• Manage day-to-day carrier and vendor communications on behalf of clients
• Participate in team meetings and support agency-wide initiatives

Qualifications:

• Texas General Lines Property and Casualty license required
• Personal Lines Account Management experience
• Experience with Applied Epic; will consider other agency management systems
• Proficiency with Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong interpersonal skills with a client-first mentality
• Highly organized with strong attention to detail and follow-through
• Comfort with managing multiple deadlines in a fast-paced environment
• Ability to work both independently and collaboratively
• Positive attitude and professional working relationships
• Strong attention to detail
• Dependability and punctuality

Hours: Monday – Friday, 8:00am to 5:00pm

Office Location: 16 North Chadbourne Street, San Angelo, TX 76903

Benefits:

• Competitive Compensation Package
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off and Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.