Customer Care Representative

Job TitleScope of Work:The incumbent is responsible for addressing customers' needs in the areas of problem resolution, product information, customer product/promotions, general bank information and customer routing through the bank and its subsidiaries via telephone and internet channels. This position will be responsible for the sales and service of all products of Kennebunk Savings Bank and its subsidiaries. The incumbent will be fully knowledgeable of the internet and be expected to handle incoming contacts from customers as well as customer communication initiatives.Essential Functions (3):Problem Resolution: Provides exceptional customer service by handling routine customer issues/inquiries through effective problem resolutionProduct Knowledge: Maintains proficient knowledge of company products and services in order to communicate effectively with customersCross Sales/Referrals: Provides support for bank-wide product and sales promotions. Responsible for recognizing, closing and referring sales opportunities. Supports Customer Care department goals through personal productionOther Duties & Responsibilities:Responsible for onboarding activitiesPromotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employerUnderstands, supports and adheres to applicable organizational policies/procedures and state/federal regulationsConsistently emphasizes the importance of teamwork in the department and company at largeResponsible for keeping abreast of company news and informationResponsible for completing required training and policy reviewMay serve on various committeesWillingness to take on additional tasks and dutiesCertifications & Licenses Required:Not applicableDesired Knowledge, Skills & Abilities:Knowledge of basic internet functionality is preferredDisplays high level of regard for trust and confidentialityProficient in Microsoft Office ProductsDisplays strong written and verbal communication skillsDisplays strong organization skills and the ability to multi-task to meet established deadlinesDemonstrates a high level of accuracy and attention to detailEffectively uses analytical skills to solve technical, as well as, non-technical problemsPrior knowledge of regulations within the financial services industry is preferredAbility to adapt to changeDesired Job Experience:1+ year of related service experience is preferredExperience in a professional, service focused and fast-paced environmentDesired Education:High school or General Education DiplomaWorking Conditions & Minimum Physical Requirements:Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazardsDexterity of hands and fingers to operate a computer and other office equipmentLifting and moving of moderately heavy objects on occasionNormally seated for extended periods of timeKennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our Core Values – Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief. They guide our day to day actions – from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings.External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.