Asset Management

Asset Management

Role: Asset Management

Location: Dallas, TX

Duration: Long Term

Duties:

• Tracking hardware and software assets (including licenses) and configuration items from acquisition to disposition
• Assist with Software License Management
• Assist with defining disposition processes
• Monitor CMDB to keep it well maintained and accurate
• Assist with defining and managing the Asset & Configuration Management policy and processes
• Ability to work with IT service management tools

The types of activities the role will cover include:

• Creating, implementing and maintaining Configuration Management and Service Asset Management plans, processes, and standards
• Working with Service Operations teams to ensure CMDB integration to process is set up, working and developed through Continual Service Improvement
• Working with Technical Operations teams to ensure full visibility of the IT Services, Applications and Infrastructure within the CMDB
• Working with Application and Infrastructure Owners to develop a federated model of ownership of the CIs and Asset Classes and ensure this stays current through governance
• Ensuring integration and automation have been set up and are working well in populating the CMDB with the required data
• Working with the IT Change team to ensure the CMDB remains central to the IT Change process
• Improving data accuracy by identifying and addressing deviations or errors in CIs or relationships with the appropriate Asset owner
• Contributing expert knowledge to projects in the wider organization
• Networking across the organization and problem solving, both as part of a team and independently as required
• Producing regular and ad-hoc reports, process documentation, instructions etc.
• Track and maintain IT asset inventory
• Ensure IT asset management processes are followed according to policy
• Report to management and advise on process improvements
• Compile ad-hoc asset inventory reporting and analysis
• Address any problems, obstacles, or challenges related to IT asset management
• Partner with Procurement to ensure proper terms and conditions are adopted with vendors
• Maintain software license tracking and coordination

Skills:

• The essential experience required for this role is a minimum of 1-2 years working with CMDBs and an understanding of the ITIL framework.
• Experience of working with ServiceNow
• Knowledge and experience in IT Asset and Inventory Management
• Excellent communication skills
• Ability to demonstrate exceptional organizational, accuracy, and time-management skills
• Good verbal and written communication skills
• Strong initiative, problem solving, priority setting, and collaboration skills
• Good organizational and analytical skills
• Exhibits a high level of initiative and integrity

Education:

Associate degree in IT, Business or relevant work experience.