ServiceNow Tester

Job Title: ServiceNow Tester

Job Category: Engineering

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

The Opportunity

Join our team supporting USTRANSCOMs Joint Transportation Management System (JTMS) a missioncritical enterprise platform modernizing transportation logistics and financial operations through SAP S/4HANA ERP integration.

We are seeking an experienced ServiceNow Tester to perform hands-on functional and integration testing while also contributing to requirements analysis user story development acceptance criteria and backlog refinement for ServiceNow capabilities.

In this role you will collaborate with crossfunctional teamsincluding developers business analysts product owners and mission stakeholdersto translate business needs into testable requirements and deliver reliable welldefined ServiceNow solutions.

Responsibilities

Requirements Analysis: Gather refine and document business and technical requirements through stakeholder interviews workshops and process analysis.



User Story Development: Create clear structured user stories acceptance criteria and backlog items that guide Agile development teams.



Business-to-Technical Translation: Convert business needs into actionable user stories and technical requirements.



Test Development: Design build and maintain test scripts for ServiceNow applications workflows configurations integrations and interfaces.



Comprehensive Testing: Execute functional integration regression system and endtoend testing within a SAFe Agile framework.



ServiceNow Validation: Validate forms workflows business rules notifications approvals role/permission models catalog items and configured functionality.



Integration Testing: Validate inbound/outbound integrations between ServiceNow and enterprise systems APIs and data interfaces.



Defect Management: Log defects with reproducible steps track issues through resolution retest fixes and communicate findings across development teams.



Stakeholder Collaboration: Partner closely with developers product owners business analysts and stakeholders to clarify requirements and maximize test coverage.



Test Documentation: Develop and maintain test plans test cases test data sets traceability matrices and evidence following SAFe Agile standards.



Agile Participation: Engage actively in sprint planning backlog refinement daily standups demos retrospectives and other ceremonies.



Continuous Improvement: Recommend enhancements to requirements development testing processes tools automation and QA practices.

Qualifications Required

Security Clearance: Active Secret clearance



Education: Bachelors degree in CS IT IS Business Analysis or equivalent experience



Experience:
Minimum 5 years in software testing
Minimum 3 years of handson ServiceNow testing for largescale enterprise systems



ServiceNow Expertise: Experience testing ServiceNow workflows configurations business rules roles/permissions and integrations



Requirements Development: Skilled in gathering/documenting requirements and producing user stories acceptance criteria and backlog items



Agile Methodology: Strong understanding of SAFe SDLC Agile development backlog refinement and iterative delivery



Core Competencies: Strong analytical/problemsolving ability excellent communication skills able to work independently and collaboratively

Qualifications Desired

ServiceNow Certifications: CSA CAD or similar



Technical Skills: Experience with ServiceNow CWM ITSM Agile Dev test management defect tracking APIs and system integrations



Business Analysis: Experience facilitating stakeholder interviews workshops process analysis and requirements traceability



DevSecOps Knowledge: Familiarity with CI/CD pipelines Jenkins Git and DevSecOps practices



Government Experience: Prior experience supporting federal agencies or Department of Defense programs

-

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

Since this position can be worked in more than one location the range shown is the national average for the position.

The proposed salary range for this position is:

$75200-$158100

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation age national origin disability status as a protected veteran or any otherprotectedcharacteristic.