Mental Health Quality Assurance Specialist

Partner with us in making a positive change! Join a team where your work truly matters. We're proud to have been certified as a Great Place to Work for 8 years by our own employees. We invite you to partner with us in our mission to improve mental healthcare. Job Title: Quality Assurance Specialist Division/Program: Los Angeles Crisis Residential Treatment (VS) Starting Compensation: 23.00 - 24.00 US Per Hour Working Location: Los Angeles CA 90033 Working Hours/Shift: Mon - Fri 9 am to 5:30 pm Why Join Our Team? Competitive Compensation: Offering a salary that matches your skills and experience. Generous Time Off: Enjoy ample vacation and holiday pay. Comprehensive Benefits Package: Employer-paid medical, dental, and vision coverage. Additional voluntary benefits to support your lifestyle. Professional Growth Opportunities: On-the-job training with access to paid CEU opportunities. Career development programs designed to help you grow. Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable). Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication Education & Licensure: Bachelor’s degree in quality Improvement/Quality Assurance, human services, psychology, or a related social science field; OR A current California Licensed Vocational Nurse (LVN) license. Experience: Required: Two (2) years of experience in the mental health field or a dedicated QA role (experience in an inpatient setting is highly preferred). Preferred: Two (2) years of experience in Quality Assurance (QA) or Total Quality Management (TQM). Preferred: One (1) year of experience working with Los Angeles County Department of Mental Health (LACDMH) clinical documentation standards. Compliance: Valid California Driver’s License and a driving record that meets company eligibility requirements. How you will make a difference: The Quality Assurance Specialist is responsible for the aiding the QA Manager in the execution of the quality assurance program policies and procedures for the Crisis Residential Treatment facilities. The position is responsible for auditing documentation to reconcile with billing and oversees documentation of services by staff to assure conformity with Medi-Cal, Los Angeles County DMH, other outside agencies, and internal standards and policies. The Quality Assurance Specialist manages all charts with deficiencies by processing them to the appropriate department for correction. The position is also responsible for ensuring the discharged chart is closed in the correct order and completed. Position aids the QA Manager in the oversight of the Continuous Quality Assurance program, medical records and records all CQI data. Assists in the coordination and development of CQI presentations and information gathering to execute presentations as needed. Activities performed can be time sensitive with expectations of frequent reporting of progress along with thorough oversight for accuracy. Regular interaction with all staff members, physicians, and outside agencies is expected. This position has responsibility for gathering and analyzing agency data and assisting in the agency’s quality control, quality assurance, and quality improvement efforts. In addition, the Quality Assurance Specialist’s duties will include but are not limited to ensuring that the chart documentation is maintained, data collection into the L.A. County data collection sites is maintained and other quality improvement tasks as assigned. Division/Program Overview: 16-bed facilities Designed for adults with mental health challenges or a recent crisis who need intensive treatment. 24/7 programs as an alternative to urgent care or hospitalization. Individuals can live on-site in a homelike setting for a short term while they receive counseling and learn basic living and interpersonal skills. Able to receive physical and psychological evaluation, mental health, and case management services, in addition to assistance locating permanent housing. Learn more about SBHG at: For Additional Information: View email address on click.appcast.io We are committed to providing a career-enhancing environment for dedicated professionals desiring to improve the lives of people living with mental health and other challenges to their well-being. SBHG currently employs approximately 1,900 people at more than 45 different sites throughout California. We serve more than 30,000 adults, children, youth and families annually throughout the state. We strongly value and are committed to having a truly diverse workforce and environment- including LGBTQ, cultural, racial, and ethnic diversity in our workforce.