Patient Access Coordinator Full Time

Step into a meaningful role at Logan Regional Medical Center, a 132-bed facility located in southern West Virginia. Logan Regional is an award-winning, full-service community hospital with a history of innovation, from its one-of-a-kind Rural General Surgery residency program to its collaboration with Marshall Health Network to bring more opportunities for specialty care to the area. Logan Regional has earned the prestigious "A" grade from The Leapfrog Group, inclusion in Becker’s listing of Great Community Hospitals, Forbes Inaugural Top Hospitals list, and Best-in-State hospital status from Newsweek/Statista. Consider growing your career at Logan Regional, which offers an ideal combination of high standards of care in a small, caring community.

Job Summary

The Patient Access Coordinator Level 2 is responsible for performing advanced registration, scheduling, and insurance verification tasks. This role involves managing more complex patient interactions, scheduling appointments, and resolving registration and billing inquiries while maintaining a high level of customer service.

Essential Functions

• Perform patient registration, verifying demographic and insurance information accurately.
• Schedule diagnostic tests and procedures, coordinating with other departments as needed.
• Review physician orders for completeness and compliance with hospital guidelines.
• Obtain and explain insurance benefits and coverage to patients.
• Collect payments, including co-pays, co-insurance, and deductibles, and provide financial counseling as needed.
• Maintain a passing QA score and meet collection goals as set by the department.
• Cross-train in other areas within Patient Access to provide coverage during staffing shortages.
• Respond to complex patient inquiries and resolve registration and billing issues effectively.      

Knowledge/Skills/Abilities/Expectations

• Intermediate knowledge of insurance verification and scheduling processes.
• Strong problem-solving and conflict resolution skills.
• Ability to handle complex patient interactions in a professional manner.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and electronic medical record systems.

Education

• High School Diploma or GED required
• Coursework in healthcare administration or related field preferred.

Licenses/Certifications

• None required.

Experience

• Minimum of 1 year of experience in registration, scheduling, or billing in a healthcare setting.