Get Connected Program Coordinator

Overview The mission of MHAOhio is to transform how people think about mental illness, make it easier to get help, and give people the support they need to get better and stay better. Our guiding principles include responsibility, respect, inclusivity, expertise, trust, communication, emotional health, and equity. We are committed to recruiting and continually cultivating a diverse and inclusive workplace. Supervision Reports to the Get Connected Program Manager Schedule Work hours are generally 8:30 a.m. – 5:00 p.m. Monday through Friday, flexible based on work demands and in consultation with a supervisor, 40 hours per week. This is a full-time, exempt position. Some evenings and weekends are required for support group coverage. Program Responsibilities Coordinate the daily operational elements of and participant engagement with the Get Connected (GC) Program Coordinate the Get Connected Care Navigation phone line Answer incoming calls to the Get Connected Care Navigation line and the main phone line Manage voicemails and text messages from the main agency phone line and the Get Connected Care Navigation line – check messages and add new callers to the Get Connected database promptly, alert staff to new voicemails directly for them Coordinate all incoming referrals to the GC Program Check Sfax daily and enter new referrals into the program database promptly Maintain and update the Sfax provider contact list Monitor the GC Program email inbox and respond promptly to messages, direct messages to appropriate staff, and add new emailed referrals to the program database promptly Assist GC Program Manager with updating and maintaining the GC Program provider directory As a member of the GC Program Team, provide daily core program services Assist and advocate for program participants by providing the following GC Program Care Navigation services: Timely information and referral services for program participants who are seeking behavioral health services in Central Ohio Provide system navigation and community resource linkage to program participants who have experienced difficulty connecting to care due to psychosocial or systemic barriers Coordinate the Get Connected Program participant follow-up process Complete all scheduled follow-up outreach to program participants, referral sources, and community providers to verify successful linkage Send out electronic surveys to completed program participants via email or SMS Provide facilitation coverage for support groups, as needed Balance individual daily direct service workload with other job responsibilities in accordance with program policies and procedures Consistently participate in agency and program events, groups, activities, and work collaboratively with agency staff Other duties, within reason and scope of the position’s primary duties, may be assigned after consultation between the employee and supervisor Salary $41,000 – $47,000 per year. Salary commensurate with experience and other qualifications. Required Qualifications Education in social services or related fields Experience working with diverse communities Strong mediation and de-escalation skills Strong verbal, written, and organizational skills Comfortable working with individuals living with mental health and substance use disorders Experience with Microsoft Office 365 applications and macOS Valid driver’s license or means of transportation Preferred Qualifications At least two years’ experience working in the social services At least two years’ experience working in the mental health/SUD system in central Ohio Experience with web-based databases Benefits Offered 80% employer-covered medical, dental, and vision insurance policies starting 30 days after hire 100% employer-paid life insurance policy starting 6 months after start date Access to a 403(B) plan Mileage and technology reimbursement (where applicable) Agency-paid professional development (up to a certain amount) 12 days of accrued, paid vacation time and 12 days of accrued, paid sick leave 11 paid holidays; 2 paid personal days; 5 paid mental health days available to use as needed Additional PTO for bereavement (up to 5 days) and parental leave (9 weeks) Paid self-care hour on full days of direct support Employer is EOE/AA/M/F/D/V To apply for this position, please email your resume and cover letter to View email address on click.appcast.io. #J-18808-Ljbffr