Customer Service Inside Sales Rep

Customer Service Inside Sales Rep

Our client is looking to bring on a Customer Service Inside Sales Rep to their collaborative team. They have been in business since 1948 and they are one of the largest installers of rental and permanent fencing. They value their employees and offer competitive salaries with an excellent benefit package. Looking to hire immediately!

Hours: 6:30 AM - 3:00 PM, Monday-Friday

Pay: $20.00 per hour

Location: Phoenix, AZ 85009

Type: Temporary to Hire

Start Date: ASAP, upon clearing a background check

Benefits: Upon eligibility. Group Medical Insurance with prescription coverage, Dental Insurance, Basic and Voluntary Life Insurance, Voluntary AD & D Insurance, Short and Long Term Disability Insurance, Company Paid Holidays, Vacation and Sick Time, 401k with company match, Employee Discounts

Duties

• Answer telephone calls and e-mails from potential customers who receive solicited information through advertisements.
• Explain products or services and prices and answer questions from customers.
• Contact businesses or private individuals by telephone, e-mail, social media, or other internet sources to solicit leads for fencing bid projects and sales.
• Communicate with bidders and businesses to describe products or services, persuade potential bid partners to use the company and our products or services.
• Maintain records of contacts, accounts, and leads in a CRM system.
• Obtain customer information such as name, address, and best time to contact the computer system and notify the appropriate sales manager.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
• Provide research and intelligence regarding company profiling information, key executives, or developments for the sales team to incorporate in their strategic plans.
• Develop an understanding of our products and services to successfully deliver our value propositions to create or build client/prospect relationships for future reference and appointment setting.
• Follow up on marketing campaigns, mailings, or events to grow existing accounts or develop new opportunities.
• Interface with the Sales team to coordinate appointments, follow up on the next steps, and understand how to develop the account strategically.
• Conduct client or market surveys to obtain information about potential customers.

Requirements

• Background check required. Must have a valid driver's license and clean driving record (no DUI/DWI).
• High School Graduate or General Education Degree (GED) is required, Business/Communications Degree is a plus.
• MS Outlook, Excel, and Word proficient. CRM system knowledge, is a plus.
• Ability to use search engines for research.
• Ability to multi-task on projects.
• Highly motivated, positive team player with excellent communication skills.