Technical Account Manager

Our Growth Isn't Measured in Numbers, It's an Investment in Aligning with the Best Talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We're Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Benefits:

• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• PTO/Vacation available
• Home internet monthly stipend
• Hybrid work environment

Compensation: Based on experience Compensation: $40,000.00 per year

Responsibilities:

1. Relationship Management: Develop and maintain strong relationships with key decision-makers and stakeholders within client organizations through regularly scheduled Technology Business Reviews (TBR). Act as the primary point of contact for all account-related inquiries, concerns, and escalations.
2. Client Retention: Proactively engage with clients to understand their evolving needs and challenges. Provide exceptional customer service and support, addressing any issues or concerns promptly and effectively. Implement strategies to foster long-term client loyalty and minimize churn.
3. Account Growth: Identify upselling and cross-selling opportunities within existing accounts by understanding our client's business and strategy. Identify how technology can advance our client's business goals. Establish a technology roadmap for all key strategic accounts. Be an active participant in our client's IT budgeting process.
4. Account Planning and Forecasting: Develop account plans and strategies to maximize business opportunities and achieve sales targets. Conduct regular account reviews, monitor account performance, and provide accurate sales forecasting and reporting.
5. Collaboration and Coordination: Communicate the overall status of projects to clients and internal stakeholders regularly. Help ensure we complete these projects on time, within budget, and exceed client satisfaction.
6. Industry Knowledge and Market Insights: Stay abreast of industry trends, cybersecurity threats, and best practices. Leverage this knowledge to provide valuable insights and recommendations to clients and influence their adoption, further positioning TeamLogic IT as a trusted advisor and industry expert.

5 - 10% travel may be required for on-site client visits.

Experience / Skills Required

• B.A./B.S. degree in a relevant discipline; or equivalent work experience
• Customer service-focused mindset.
• Proven experience in account management or client relationship management roles.
• Strong communication and interpersonal skills, with the ability to build rapport and establish credibility with clients.
• Excellent problem-solving and negotiation abilities, with a proactive and customer-centric approach.
• Demonstrated ability to drive revenue growth and achieve sales targets.
• Exceptional organizational and time management skills, with the ability to manage multiple client accounts simultaneously.
• Proficiency in CRM software and Microsoft Office suite.

Experience/Skills Desired:

• Technical aptitude with experience in the IT industry.
• Knowledge of IT services and solutions.