Merchandise Manager

Merchandise Manager

As a member of the Park Revenue Team, the Merchandise Manager is responsible for the successful financial and operational performance of the Photo, Games and Retail programs at the park. This includes providing leadership and oversight to a team of seasonal employees to ensure quality service and operational success across multiple venues throughout the park. This also includes responsibility for revenue maximization and expense control to deliver annual financial goals.

Essential Functions

• Provide leadership and management support to the entire Retail, Games and Photo Department on a daily basis, taking on broader revenue assignments as necessary.
• Develop and implement the appropriate retail service training.
• Assist in the development and implement the appropriate supervisory and retail management training.
• Ensure that the overall Retail, Games and Photo operation meets the company standards including service, safety and cleanliness.
• Ensure that staffing levels are sufficient and adequate according to the various business patterns of the park throughout the year.
• Oversee the retail business aspect of any major project(s) as it relates to construction and/or renovation of facilities at the park.
• Work alongside the Director to develop the necessary business plans for the Departments including annual financial business plans, long range plans, reinvestment plans, budgets, store plans, games facility plans and so forth.
• Work closely with the property Finance Department to manage and periodically review all aspects of the business for financial success.
• Work closely with the appropriate Company Buyers and vendors to ensure that all park stores and games remain fully stocked and appropriately displayed in accordance with annual business plans.
• Supervise periodic physical inventories, ensuring location inventory and sales reports are accurate.
• Work closely with the Warehouse staff to ensure that all merchandise and games stock are properly received, distributed and accounted for, ensuring stock transfers are properly recorded.
• Fulfill duty manager requirements of on-duty manager for the Revenue Department.
• Oversee all third-party operators.
• Assist, cooperate with, and coordinate operations with other Wild Adventure divisions and departments.
• Ensure stores and games have adequate supplies for properly displaying merchandise and plush.
• Maintain inventory within guidelines as determined by the budget.
• Clean and maintain cleanliness of assigned work areas.
• Report any unsafe actions or area or any needed repairs to your direct supervisor.
• Work cooperatively with all departments, assisting as necessary.
• Must be able to obtain and maintain authorized driver status in order to operate company vehicles and equipment.
• Represent the company to guests and other team members in a positive and friendly manner
• Maintains confidentiality at all times
• Maintain a groomed look, good personal hygiene including wearing a clean WA uniform
• "Create Memories Worth Repeating" for our guest by exceeding expectations.
• Other duties as assigned

Position Qualifications

• Analytical Skills - The ability of the individual to gather raw data and to process that data into a meaningful form.
• Communication Skills - Ability to communicate effectively with others using spoken or written word.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Financial Aptitude - Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions.
• Project Management - Ability to organize and direct a project to completion.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Management Skills - Ability to organize and direct oneself and effectively supervise others.
• Business Acumen - Ability to grasp and understand business concepts and issues.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
• Strategic Planning - Ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.

Skills & Abilities

• Bachelor's Degree (four year college or university) preferred
• 3-7 years' related experience
• Proficient in computer skills including: Microsoft Teams, Excel, PowerPoint, Word and Outlook required.
• Valid Georgia driver's license (or ability to obtain)

Physical Demands

Lift/Carry C (Constantly) Stand C (Constantly) Walk C (Constantly) Sit O (Occasionally) Handling / Fingering C (Constantly) Reach Outward O (Occasionally) Reach Above Shoulder F (Frequently) Climb O (Occasionally) Crawl N (Not Applicable) Squat or Kneel F (Frequently) Bend F (Frequently) 10 lbs or less F (Frequently) 11-20 lbs O (Occasionally) 21-50 lbs O (Occasionally) 51-100 lbs N (Not Applicable) Over 100 lbs N (Not Applicable) Push/Pull 12 lbs or less O (Occasionally) 13-25 lbs O (Occasionally) 26-40 lbs F (Frequently) 41-100 lbs N (Not Applicable) N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Other Physical Requirements Vision (Near, Color)