Donation Processing Rep

FH Culture

All we do, and how we do it, seeks to promote God's beauty, goodness, and truth in a broken world. As such, we are defined by our ability to make people's lives measurably better; our ability to deliver impact is the measure of our collective success. For we know that we are God's handiwork, created in Christ Jesus to do good works, which God has already prepared in advance for us to do. At Food for the Hungry, we operate under a set of values called Heartbeat Values.

Job Summary

Under the supervision of the Team Supervisor and Department Manager, the Donation Processing Representative will work in key aspects of the departmental processes associated with processing and recording ministry donations.

Principal Responsibilities

Assist with other department activities as needed to allow us to better serve sponsors and donors.

Review and reconcile donation and sponsorship registration information.

Upload donation files into our Donor Management System.

Prepare, record, and transport bank deposits.

Balance deposits with DMS daily entries.

Follow up on daily recurring financial data in our DMS system, which includes approving electronic funds transfers (EFTs), processing website donations, and taking appropriate action on any declined credit cards.

Code and enter adjustments for all departments.

Make monthly reversals and corrections for any transactions returned by the bank.

Set up recurring credit card and electronic funds transfer program for donors, as needed.

Update donor address, phone, and e-mail information, as needed.

Other duties as assigned.

Job Level Specifications

Vibrant personal relationship with Jesus Christ, a Christian commitment to serving the poor and in full agreement with FH's Christian beliefs expressed in The Heartbeat.

Demonstrated computer-operating skills, including proficiency in Google platforms, Microsoft Office products, and virtual technologies such as Skype and/or Zoom.

Ability to sit/stand at a computer for up to 8 hours a day doing repetitive motions on a keyboard.

Experience

Typically, 2 years of processing or data entry experience.

Non-profit ministry experience a plus.

Education/Certifications

Associate degree from two-year college or university preferred.

Skills acquired in the fields of banking, billing, and bookkeeping are a plus or equivalent combination of education and experience.

Language

Proficiency in spoken and written English. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Safeguarding Policy

FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the Heartbeat Values and safeguarding and associated policies. Violations to stated policies will be subject to corrective action up to and including termination of employment.

The responsibilities listed above are not all-inclusive and may be changed at any time.