Call Center Representative

Call Center Lead-Setter

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.

Qualifications:

• High School diploma or equivalency (required)
• 1 (+) year(s) of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)
• A passion for customer service and working as a team
• Efficient interpersonal communication, time management, and organizational skills
• Sound decision-making, problem-solving, and adaptability to challenges

Responsibilities:

• Participate in goal-setting meetings with management and team
• Operate a multi-line phone system and transfer call to the appropriate extension
• Review daily call cues to confirm appointments and leads
• Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
• Provide front desk coverage for walk-in traffic and events as needed

Pay: $18.00-$20.00/hr. plus bonuses Benefits:

• 401(k) profit-sharing retirement plan
• Medical, dental, and vision insurance
• Paid time off
• Mileage reimbursement
• Employee discounts
• Referral programs

Schedule:

• Full-time, 32-40 hours per week (on-site)
• .5-1-hour meal break, non-exempt
• Monday-Friday: 8:30pm-5:00pm
• Rotating Saturday and events: 9:30am-3:00pm