Senior Director, Consumer Protection Team (Strategy & Operations)

For our client, we are seeking a Senior Director, Consumer Protection Team (Strategy & Operations) to join the team of a leader in the Manufacturing & Automotive space.
This leader will own the strategy, operating model, and success metrics for a consumer protection function that supports the broader business. The role will partner closely with senior leaders to shape policy, drive high-priority initiatives, and improve customer advocacy outcomes. This is a highly visible leadership position focused on turning complex challenges into scalable processes, actionable plans, and executive-ready decisions.
Location: New York, NY - US based candidates only, no visa sponsorship available
Compensation: $264,000 – $330,000 annually

Responsibilities

Own and develop the consumer protection team's strategy and success metrics

Lead and manage a high-performing team, fostering talent and setting the operating model

Design scalable reporting systems and processes for the team

Collaborate with senior leaders to establish goals and policies aligned with customer protection

Identify and advocate for opportunities to enhance customer value

Lead high-priority initiatives from strategy through execution

Prepare executive-facing memos and facilitate decision-making meetings

Qualifications

10+ years of experience in management consulting, strategy and operations, business operations, or Chief of Staff roles at high-growth companies

Experience building and developing high-performing teams

Entrepreneurial mindset with comfort in ambiguity and fast-paced environments

Exceptional conceptual thinker with a knack for turning complex problems into actionable strategies

Strong influencing skills with the ability to engage senior leadership

Detail-oriented with a strong bias for action and high work quality

Excellent communicator, capable of simplifying complex ideas for executive audiences

Analytical with a focus on identifying key metrics and data interrogation

Demonstrated fluency in AI tools to enhance analysis and decision-making

Passionate about customer advocacy and doing right by consumers

Benefits

Competitive medical, dental, and vision coverage

Company equity

401(k) plan with company match

Unlimited paid time off plus 13 company-paid holidays

Parental leave

Free employee subscription benefit

Competitive compensation and equity for non-U.S. employees

Unlimited PTO for non-U.S. employees

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification—your background could be exactly what this team needs.

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