Customer Service Representative

Customer Service Representative

At Mindlance, we strive to deliver value through the combination of right people, processes, technologies and program management solutions. Our methods include applying domain expertise in specific industry segments, utilizing a highly-skilled workforce, leveraging a proven global delivery model, implementing structured and scalable quality processes and methodologies and yet, staying cost-effective. All in all, our expertise lies in providing trained and committed minds to help meet your business objectives, irrespective of the stage your business is in.

Job Description

Job Title: Customer Service Representative Duration: 1 year+ Location: San Diego, CA 92122 Description: Previous experience working with instrument service or order placement. Multi-tasking, self-starter and capable of being resourceful. Effective use of common sense. Previous experience with use of SAP and or SFDC. Create and dispatch service orders to third party vendors. Follow-up, log activities and close cases from third party vendors. Validate orders to ensure accuracy, completeness, and technical feasibility. Order tracking and communication of parts logistics to field personnel. Data entry into the company’s ERP system and the CRM system. Provide internal customers with order verification, updates on delivery dates, product availability. Assisting in the accurate logging of third-party service provider labor hours and reports, Assisting in the accurate assignment and tracking of field-based work. Create asset records for equipment. Work closely with Field Service, Manufacturing, and Finance, to ensure that company provides world class experiences for their internal and external customers. Provide phone and email support to internal customers. Performs other duties as assigned. All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Qualifications

Skills: Experience working with CRM or ERP systems or other order entry software required. Must have extremely strong interpersonal skills. Excellent written and verbal communication skills. Demonstrated ability to independently solve problems and to work effectively in a team environment. Demonstrated ability to provide superlative customer service strongly preferred. A desire to be a part of and to lead highly motivated teams in a fast pace dynamic environment. Knowledge of Microsoft Excel and Outlook required. Must be very detail oriented. All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities. Education: Associate of Bachelors in life science or business or related customer support experience required.