Behavioral Health Case Manager

Join VyncaJoin the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We're more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home.About the JobWe're seeking an exceptional Behavioral Health Case Manager (internal title: Clinical Lead Care Manager (CLCM)) to join our team. Under the direction of the ECM Clinical Manager, the CLCM serves as the client's primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client's needs and care. The CLCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The CLCM collaborates and communicates with the client's caregivers/family support persons, other providers, and others in the Care Team to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit.At this time we are only considering applicants in the following states: Arizona, California, Colorado, Illinois, Nevada, Oregon, Texas, Utah, and Washington.This is a critical role that we're looking to fill as soon as possible.What You'll DoRemote care management duties as described below:Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supportsOversees the development of the client care plans and goal settingsOffer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based servicesConnect clients to other social services and supports that are neededAdvocate on behalf of the client with health care professionals (e.g. PCP, etc.)Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principlesConduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) systemEvaluate client's progress and update SMART goalsProvide mental health promotionArrange transportation (e.g., ACCESS)Complete all documentation, including outcome measures within the timeframes established by the individual care plansMaintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systemsComplete monthly reporting to ensure program complianceAttend training as assignedYour Experience and QualificationsWilling and able to work Monday-Friday 8:30am-5:00pm Pacific Time, with the possibility of evenings and weekendsActive, unrestricted LCSW, LMFT, or LPCC license in California required1+ year of experience as a care manager, care navigator, or community health worker supporting vulnerable populationsWorking knowledge of government and community resources related to social determinants of healthExcellent oral and written communication skillsPositive interpersonal skills requiredMust have general computer skills and a working knowledge of Google Workspace, MS Office, and the internetBilingual (English/Spanish), highly preferredAdditional InformationThe hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.Environmental Conditions and Physical Requirements: Works with Vynca patients/clients remotely and/or in-person. Successfully performs the essential duties and responsibilities of the position through the use of physical activities as described below:Regularly requires sitting, standing, walking, talking, use of hands, listening, and observing.Regularly requires working at a computer for an entire shift (with appropriate breaks).Regularly requires use of laptop and video-conferencing technology.Occasionally requires reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less.Occasional travel may be required to perform job duties, attend training, or company events.