Retail Associate

Retail Associate

The Retail Associate champions weirdness, radical inclusion, and the power of creativity to change the world. Reporting to the Retail Manager, the Retail Associate creates an out of this world shopping experience for our guests. Retail Associates will have expansive knowledge of our products, prepare and display merchandise and assist guests with their transactions. We encourage Retail Associate to elevate the narrative within our story world by executing their job duties with a performative and creative flair.

Job Description:

Welcome guests to the exhibition and/or gift shop and answer their questions. Perform job responsibilities with a creative flair that elevates the exhibition narrative. Deliver a memorable guest experience through exceptional customer service. Monitor crowds and assist with crowd control to ensure the safety of guests and staff. Remain knowledgeable on products offered and discuss available options. Maintain in-stock and presentable conditions throughout the Retail space. Process POS (point of sale) purchases and merchandise returns. Receive products and stock the sales floor, including processing incoming shipments, restocking displays, merchandising, etc. Collaborate with other team members to create and maintain a pleasant environment for guests. Comply with inventory control procedures. Respond to injuries and emergencies appropriately, including reporting incidents to the Manager on Duty. Fulfill other duties as required or directed by management.

To be successful in this role... Strong service skills and a welcoming demeanor required. Basic understanding of sales principles and customer service practices. Communicate with others to exchange information. Embody Meow Wolf customer service expectations to enhance guest's experience. Learn and operate ticketing and point-of-sale systems. Follow and enforce safety rules. Maintain composure in stressful situations. Adaptable to changes in a fast-paced work environment. An interest in the arts. Ability to work a flexible schedule, including weekdays, weekends, evenings, and holidays. Must be 18 years of age or older at the time of hire.

It would be nice to have... Prior work experience in high-volume, guest-facing spaces such as retail, museums, theme parks, recreation facilities, escape rooms. Prior experience with point-of-sale systems. Hidden talents that can be employed as part of the persona including but not limited to: singing, dancing, magic, comedy, conversationalist, impersonator, or otherwise. Bilingual, especially but not limited to English and Spanish.

Work Environment... This position works in indoor settings with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines, and small and/ or enclosed spaces. When working in outdoor settings, the position is exposed to weather conditions, and varied temperatures.

Physical Demands... Moving in different positions to accomplish tasks in various environments, including tight spaces. Remaining in a stationary position for prolonged periods. Repeating motions that may include the wrists, hands, and/or fingers. The positioning of moving objects up to 20 pounds, occasionally while on a stepstool. All employees will comply with company and OSHA standard workplace safety protocols.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Schedule... This is a part-time position. This position works a flexible schedule, including weekdays, weekends, evenings, and holidays.

You will get to know Meow Wolf by... Exploring Meow Wolf Origins Attending Immersiversity Reviewing Meow Wolf's Employee Handbook Attending departmental training Shadowing experienced Team Members.

Supervisory Responsibility... This position does not require supervisory responsibility.

Travel... Travel is not required for this position.

Other Duties... Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

• Medical Insurance options: PPO & HDHP*
• Dental and Vision Insurance*
• HSA, HRA, and FSA options*
• 401k Retirement Plan
• Company paid Life Insurance Policy and Disability Coverage(s)*
• Voluntary Critical Illness and Life Insurance Policies*
• Company Paid Employee Assistance Program
• Paid Parental Leave for 12 weeks
• Discount off Meow Wolf Gift Shop Merch and Cafes
• Admission to Meow Wolf attractions for employees and guests

*Regular or Project Based Full-time positions