Patient Access Representative

Job Overview Patient Access Representatives are assigned to a primary check-in/Registration area on campus within the patient access team. They may perform admissions, check-in, registration, and scheduling functions, as well as address inquiries via telephone, email or fax. Clinic Scheduling, Registration and Check In Accurately and appropriately schedules patients. Confirm arrival time, appointment time, and any other applicable instructions. Educate patient of any preparation and/or instructions needed prior to procedure. Pre-register patients by verifying demographics and insurance coverage. Create the Hospital Account Record (HAR). Look for existing orders and link them to appointment. Monitor and schedule the Referral Workqueue(s) as assigned. Accurately and appropriately register and check in patients for their appointments. Check in patients for their appointments, complete all needed information and direct them to the appropriate location. Provide appropriate forms as designated by clinical staff and/or standard practice. Receive and enter appropriately all patient forms dropped off for completion. Determine if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms. Route forms according to standard practice. Collects and posts patient co-pays/deductibles/balances consistently and accurately. Assists patients with any follow up appointments at check out. Work Schedule 8 hrs weekly, .2fte, Casual Casual Position Covering Emergency Room registration desk. Shift schedule: 6am‑2:30pm and/or 2:30pm‑11pm, including some weekends and a holiday rotation. Opportunities to cross train in additional areas and pick up shifts. Required Qualifications High School graduate or equivalent experience. Preferred Qualifications 2-year degree in related studies; and/or equivalent experience. Minimum one year experience in a hospital or medical clinic setting or equivalent. Experience in a customer service setting. Experience with Microsoft products, Word, Excel, Outlook, etc. Benefits Competitive wages. Health and dental insurance. 401k retirement program. Competitive paid time off (PTO). Short-term disability pay, long-term disability and life insurance options. Flexible spending accounts (FSAs). Education reimbursements. Employee assistance programs (EAP). Employee well-being program. Free parking. Employee recognition and rewards. Social club discounts to area attractions and events. Community volunteer pay. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr Westfields Hospital & Clinic