Senior Client Manager, Crisis Management

Senior Client Manager

Join Willis Crisis Management and help some of North America's most prominent institutions navigate the risks that matter most.

As Senior Client Manager, you will build trusted, long-term relationships with major clients, advising them through complex challenges involving terrorism, political violence and active assailant risk. This is an opportunity to combine technical expertise, strategic thinking and relationship leadership in a highly visible role.

We know great candidates do not always meet every qualification. If this opportunity interests you and your experience is relevant, we encourage you to apply.

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

As Senior Client Manager, you will play a central role in shaping the client experience and advancing the growth of Willis Crisis Management in North America. You will independently lead accounts of varying size and complexity, bring structure and insight to challenging risk issues, and ensure clients receive consistently high-quality advice and service. You will also help set the team's standards, maintain regulatory and technical excellence, and contribute to its operational and financial goals. Your responsibilities will include:

• Shape client engagement priorities and service standards, helping the Crisis Management team remain relevant, responsive and at the forefront of the market.
• Build deeper client relationships by creating meaningful opportunities to engage beyond the renewal cycle, strengthening satisfaction and retention.
• Advise clients on coverage and program design, using needs and gap analyses to recommend practical improvements.
• Connect clients with expertise from across Willis, identifying opportunities to broaden relationships and deliver more integrated solutions.
• Lead the development of compelling proposals and presentations that win new business and expand existing relationships.
• Translate client information, risk data and analytics into clear insights that support effective market placement.
• Lead new business placements, renewals and changes to existing programs from strategy through execution.
• Evaluate insurance and non-insurance options to develop well-rounded, innovative risk solutions.
• Build strong relationships with insurers and other market stakeholders to secure competitive terms and conditions for clients.
• Monitor market developments and turn emerging trends into timely, relevant advice.
• Lead and participate in client, internal and underwriter meetings, with business travel as required.
• Coach and support colleagues, sharing expertise and helping develop talent across the team.
• Maintain a strong understanding of Willis capabilities, products and services relevant to client needs.

The Requirements

• High school diploma required; bachelor's degree preferred.
• At least six years of relevant experience. Experience in terrorism and political violence, property, casualty, marine or aviation insurance or reinsurance is valuable but not essential.
• Property and Casualty license preferred.
• Confident written and verbal communicator who can make complex technical subjects clear and engage credibly with senior executives.
• Strong relationship-management skills and a client-first mindset, with the ability to bring together internal and external expertise, navigate competing priorities and resolve conflict constructively.
• Skilled negotiator who can develop creative solutions, build consensus among multiple stakeholders and move complex opportunities to completion.
• Sound commercial judgment and an understanding of client strategy, market dynamics and the solutions that create value.
• Proven ability to lead complex, ambiguous or multi-dimensional projects from initial planning through delivery.
• Adaptable, receptive to feedback and comfortable applying critical thinking and practical problem-solving in a fast-moving environment.
• Working knowledge of the end-to-end insurance process, including the purpose of its key stages and the roles of relevant stakeholders.
• Collaborative leadership style, with the confidence to champion change, provide clear direction and help others perform at their best.
• Strong insurance technical capability, including the ability to analyze coverage, identify gaps, advise on program design and interpret and present risk models.
• Comfort using technology-based record-management systems, Microsoft Office and other relevant digital tools.

Compensation

The base salary compensation range being offered for this role is $150,000 $200,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

EOE, including disability/vets