Customer Service & Support Representative

Service & Support Representative Alside is part of Associated Materials, LLC. We combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvement and the customer experience. Our goal is to expand product offerings, strengthen our supplier network, and deliver greater value to the market. About the Company As a leading distributor of windows, vinyl siding, and cladding products—and the primary distributor of Associated Materials Innovations—Alside offers a supportive work environment focused on safety and core values. We empower team members to make an impact and help shape the future of the building products industry. Summary The Service & Support Representative is responsible for delivering a high level of customer service while supporting customer engagement and overall business objectives. This role serves as a primary point of contact for customers, managing orders, resolving issues, and providing product guidance. Additionally, the position supports customer outreach initiatives, including outbound sales calls to pool accounts (inactive or unassigned accounts designated for new business development) to generate revenue and expand the Supply Center's customer base. Key Responsibilities & Expectations Deliver a consistent, high-quality customer service experience Respond to customer needs accurately, thoroughly, and in a timely manner Develop and maintain a working knowledge of products, services, and delivery capabilities Accurately enter customer orders and ensure proper documentation Field and resolve customer questions, concerns, and issues professionally Support customer engagement initiatives through outbound pool calls to accounts, as needed Utilize consultative communication to identify customer needs and recommend appropriate products or solutions when applicable Establish, develop, and maintain positive customer relationships Operate in a safe manner and comply with all company safety policies and procedures Support Supply Center goals related to customer service, safety, and operational excellence Follow all company policies and procedures Perform additional duties as assigned by the Branch Manager in support of overall business objectives, including outbound pool account sales calls to generate new business for the Supply Center. Skill Requirements Strong customer service and interpersonal skills Ability to multi-task and prioritize in a fast-paced environment Organized and detail-oriented with effective time management skills Professional, composed, and service-oriented under pressure Clear written, verbal, and listening communication skills Comfortable engaging customers by phone Self-motivated with a positive attitude Ability to learn and adapt to new technology and systems Education & Experience High School diploma, GED required College degree preferred 2–5 years of experience in a retail, wholesale, or customer-facing environment with demonstrated success working with customers Preferred experience with a CRM, preferably Salesforce Experience with Microsoft Excel, Office, and Outlook General knowledge of the building materials industry preferred, but not required About Us Alside serves residential and commercial remodeling and new construction markets. We strive to provide high-quality windows, siding, metals, and other essential building products to contractors, remodelers, builders, and architects. Headquartered in Atlanta, Georgia, Alside operates more than 100 supply centers across the U.S. and is owned by Associated Materials, LLC. Equal Employment Opportunity Associated Materials, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law. Additional Information The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge, skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. Click to learn more about benefits. The wage range for this position is $26–$27 an hour. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled #J-18808-Ljbffr Alside