Information Technology Help Desk Technician

ZAPI GROUP has been engineering the transition to an all-electric future and is a global leader in electrification, thanks to its deep expertise in system integration and its highly integrated product portfolio, which includes motion controllers, electric motors, high-frequency battery chargers, and autonomous navigation software for fully electric and hybrid vehicles.

Today, ZAPI GROUP employs more than 1,700 people worldwide, generates annual revenues exceeding USD 700 million, and has a strong international presence with 18 locations across 13 countries, including Italy, Canada, the United States, Germany, Sweden, Switzerland, and China.

For our headquarters in Poviglio (RE), we are looking for a IT Help Desk Technician to join our Infrastructure Team.

Job Purpose

In this role, you will be the first point of contact for all IT‑ related queries, providing initial triage, troubleshooting, and resolution of common issues regarding hardware, standard software, operating systems e mobile devices. You will ensure all requests are logged and managed through our IT Service Management platform and play a key role in delivering consistent, professional user experience. This position may occasionally require short travel to other office locations.

Key Responsibilities

1st Level Support

• Receive and manage Help Desk requests through the ticketing system.
• Perform initial troubleshooting and gather the information required for issue diagnosis.
• Resolve standard issues related to:
• Windows workstations and laptops.
• Microsoft 365 applications and services (Outlook, Teams, OneDrive, SharePoint).
• Printers and peripheral devices.
• User account access and password management.
• Mobile devices (smartphones).
• Escalate complex incidents and service requests to 2nd Level Support or specialized teams.
• Update, track, and close tickets in accordance with company procedures and service level agreements (SLAs).
• Assist with employee onboarding and offboarding activities, including user account provisioning, permissions assignment, and device preparation.

Basic 2nd Level Support

• Diagnose and resolve basic technical issues related to:
• Active Directory and Microsoft Entra ID.
• Microsoft 365 and cloud-based services.
• VPN connectivity and remote access solutions.
• Endpoint management platforms (Microsoft Intune).
• Basic networking (LAN, WAN, Wi-Fi).
• Install, configure, and maintain company hardware and software.
• Create, maintain, and update technical documentation, procedures, and knowledge base articles.

Education

High School or Bachelor's Degree in Electrical in scientific disciplines.

Professional experience

Candidates are not required to have previous experience in this role.

Technical Skills

Good knowledge of English, both written and spoken.

Soft Skills

• Strong customer service orientation and problem-solving skills.
• Good analytical and troubleshooting abilities.
• good communication.
• Team-oriented attitude and ability to collaborate across departments.
• Ability to prioritize tasks and manage multiple requests in a fast-paced environment.

Travel Availability

Availability to travel nationally (approximately 30% of the time) to support the operations of the Group's Italian entities.

Offer details

Fixed Salary Range: 27.000 – 31.000 €

Variable Salary: 7%

Labour contract: CNEL C018 Metalmeccanica PMI

Work Location: Poviglio, Italy (On-site)

Zapi Group is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of gender, age, nationality, ethnic origin, disability, religion, sexual orientation, gender identity, or any other status protected by applicable law.

DESIGN AN ELECTRIFYING CAREER WITH US!

ZAPI GROUP is an equal opportunity employer.