Parts Manager

Suburban Exotic Motorcars of Michigan, Troy, MI 48084

Full time

R118735

Dealership:L0423 Suburban Exotics

Suburban Exotics

Open Position: Automotive Parts Manager

Drive Your Career Forward with Lithia & Driveway

At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company.

We are looking for a Parts Manager to lead, develop, and inspire our Service team at Suburban Exotics. This role is a key driver of performance, culture, and customer experience. Key highlights about this location include:

• Beautiful State of the Art Facility

• Fun, fast-paced work environment

• Friendly, cohesive work environment

Why Join Our Team?

We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.

At Lithia & Driveway, you'll find:

• Real opportunities for advancement across a national network

• Leadership development and training through our internal learning programs

• A high-performance culture that recognizes and rewards results

• The ability to influence store success and shape your team

What You'll Do:

The Parts Manager is responsible for leading all aspects of the dealership's Parts Department, ensuring exceptional support for Service, Sales, and Collision operations across multiple luxury OEM brands. This role oversees inventory management, parts procurement, team development, vendor relationships, and departmental profitability while maintaining a strong focus on customer satisfaction, technician productivity, and repair cycle time improvement. This position reports directly to the General Manager.

• Lead the daily operations of the Parts Department, including inventory control, purchasing, receiving, stocking, returns, and warranty parts processing.

• Manage and develop Parts Department personnel through hiring, training, coaching, scheduling, and performance accountability.

• Learn and effectively utilize multiple OEM parts catalogs, ordering platforms, and manufacturer programs.

• Ensure timely and accurate parts fulfillment for technicians, service advisors, and customer requests.

• Proactively monitor backorders and delayed shipments, maintaining consistent communication with vendors, OEM representatives, and internal departments.

• Research alternative sourcing solutions and identify regional, local, and aftermarket suppliers when appropriate to expedite repairs and reduce vehicle downtime.

• Partner closely with Service, Sales, and Collision leadership to improve repair cycle times, technician efficiency, and overall customer experience.

• Maintain appropriate inventory levels while managing stock turns, obsolescence, special orders, and inventory investment.

• Analyze departmental performance, monitor key operating metrics, and implement process improvements to increase efficiency and profitability.

• Establish and maintain strong vendor relationships while negotiating favorable pricing and availability when applicable.

• Ensure compliance with OEM requirements, dealership policies, inventory controls, and safety standards.

• Handle escalated customer concerns related to parts availability, order status, and fulfillment issues in a professional manner.

• All other duties as assigned by leadership.

What You'll Bring:

• Minimum 5 years of automotive parts management experience within a franchised OEM dealership.

• Multi-brand and/or luxury brand experience preferred.

• Proficiency with CDK/ADP and OEM parts catalog systems.

• Strong knowledge of inventory management, purchasing, sourcing, and inventory control processes.

• Proven ability to manage backorders and locate hard-to-find parts.

• Strong leadership, communication, and organizational skills.

• Positive attitude with a collaborative approach to working across departments.

• Ability to thrive in a fast-paced dealership environment.

• Valid driver's license and acceptable driving record.

Total Rewards

$90,000.00 - $110,000.00/ Per Year

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes a base, commission, and bonus structure. Range shown is estimated total annual compensation.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at .

Ready to Lead and Win?

If you’re a results-driven leader who’s ready to take ownership, build a winning team, and grow your career with a company that invests in its people—Lithia & Driveway wants to hear from you. Apply today and start driving your future forward with Suburban Exotics!

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!