Teller Supervisor

Teller SupervisorThe Teller Supervisor is responsible for overseeing the daily operations of the Teller line, ensuring efficient service, accuracy in transactions and compliance with all policies and regulations. This role leads, coaches, and develops teller staff while promoting a positive member experience aligned with the credit union's mission and values.Key Responsibilities:Supervise and coordinate daily teller operations to ensure smooth workflow and adequate staffingProvide leadership, coaching, and performance feedback to teller staffProcess member transactions accurately, including deposits, withdrawals, loan payments, and transfersApprove transaction within assigned authority limits and resolve complex or escalated member issuesMonitor cash levels, perform audits, and ensure proper cash handling procedures are followedBalance vault, ATM, and teller drawers/recyclers; investigate and resolve discrepanciesEnsure compliance with all policies, procedures, and regulations (e.g, BSA, Reg CC, OFAC)Assist with scheduling, timekeeping, and coverage planningTrain new Tellers and support ongoing staff developmentPromote credit union products and services to meet member needsAlways maintain a high level of member service and professionalismSupport branch goals and assist with operational and sales initiativesQualifications:Required:High School diploma or equivalent2-5 years of teller or cash handling experiencePrevious supervisory or leadership experienceFamiliarity with credit union philosophy and member-first service approachKnowledge of Bank Secrecy Act (BSA) and OFAC requirementsUnderstanding of fraud prevention, CTR/SAR reporting, and audit processesExperience with dual control procedures and branch security standardsSkills and Competencies:Strong leadership and team development skillsExcellent customer service and conflict resolution abilitiesKnowledge of teller operations, balancing, and cash controlsStrong attention to detail and problem-solving skillsEffective communication and interpersonal skillsAbility to multitask and work in a fast-paced environmentProficiency with core banking systems and Microsoft OfficeWork Environment:Branch environment with frequent member interactionStanding for extended periods may be requiredAbility to lift and move currency/coin (up to 50lbs)Flexible schedule, including Saturdays