Customer Service Coordinator Full Time

Customer Service Coordinator Full TimeAmerican Airlines is seeking a Full Time Customer Service Coordinator at the Indianapolis International Airport. The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. This job will continue to be posted until at least 10-01-26. If interested please apply prior to this date.Job Description Intro: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this job: The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $23.23 per hour.What you'll do:Promotes and sells air travel to the traveling public or freight forwardersProvides assistance with passenger check-in and cargo acceptanceInterprets government rules and requirements for domestic and international travel or cargo shipmentsMeets and dispatches aircraft within established timesProvides assistance to distressed passengers and customersProtects company property and revenueProvides for safe travelPossesses the physical ability and dexterity to use motor skills to perform various job-related tasksUses organizational skills to perform multiple tasks within a limited time periodIs self-motivated and requires minimal supervisionResponds and assists during security and emergency situationsFollows internal/external policies and proceduresMay be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengersResponsible for the overall performance within work area and may be required to lead and direct the work of other employeesMay be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functionsAll you'll need for success:Minimum Qualifications:Education & Prior Job Experience: High school diploma or GEDRead, write, fluently speak and understand the English languageBilingual language skills required in some locationsApplicable valid driver's license as required by local authoritiesMust fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicableMust be able to secure appropriate airport authority and/or US Customs security badges, if applicableAbility to work irregular and/or extended hours, including weekends and holidaysMust report to work on a regular and timely basisWhat you'll get:Feel free to take advantage of all that American Airlines has to offer:Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.