Collection Manager - North America

About the Team:Global Revenue Management is part of the TikTok Finance function that is responsible for revenue management and accounting for monetization of all TikTok products via the following processes: running the Order to Cash ("OTC") cycle, establishing and integrating business-finance platforms together and revenue accounting.Responsibilities:- Develop and implement effective collection strategies.- Create and implement roadmap for successful collections on outstanding debt. Meet and exceed the goals for the overdue and DSO.- Communicate with clients to build and maintain a strong working relationship and ensure that invoices are paid by their due dates. In cases where there are billing disputes, work to resolve these with internal cross-functional teams.- Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately.- Focus on the advertising customer portfolio and directly responsible for collection management in North America.- Run reports and analyze data pertaining to the leaders for insights and visibility into collection management situations.- Identify opportunities for process improvement and other ad hoc work assigned by the leader.Minimum Qualifications:- Skilled at engaging with customers; Strong communication and negotiation skills.- Minimum 5 years of working experience with collections. Digital advertising experience is preferred.- Deep understanding of collection practice in the local market and result driven.- Familiar with the workflow of debt collection business and proficient in certain debt collection skills.- Exhibits sound business judgment and ability to influence others to deliver results.Req ID: A55857