Customer Service Representative

12 months Contracts to extension

Your role:

• Order Management:

o Oversee the entire order-to-delivery process for assigned customer accounts.

o Ensure accurate and timely entry of customer orders into the system.

o Using dashboards and reports, monitor and track orders to ensure timely delivery and fulfillment.

• Customer Relationship Management:

• Coordination and Collaboration:

• Process Improvement:

Your expertise:

• Education and Experience:

o Bachelor's degree in business administration, Supply Chain Management, or a related field or equivalent experience.

o Minimum of 2-5 years of experience in order management, customer service, or account management.

• Skills and Competencies:

o Strong understanding of order processing and supply chain management principles.

o Proven track record of success in account/customer management.

o Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.

o Comfortable working in ambiguity: able to adjust priorities quickly, learn fast, and stay productive through frequent change

o Brings a positive, solutions-first attitude: stays steady under pressure and helps the team stay grounded during high-volume or high-change periods.

o Enjoys special projects and taking ownership raises hand for new initiatives, testing, documentation, and process fixes o Detail-oriented with strong organizational and time-management skills.

o Ability to work independently and as part of a team.

o Problem-solving skills with a proactive approach to addressing issues.

Preferred qualifications:

• Experience in the healthcare or medical device industry.

• Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint).

• Ability to understand complex healthcare products and services and effectively communicate their value to customers.

• Experience in identify problems and trends and successfully implementing solutions, including process improvements and system enhancements.