Team Lead - Smart Building Services

Team Lead - Smart Building Service We're looking for an individual to manage a team of smart building analysts and help ensure successful execution of smart building service work for MMFS. This role requires strong knowledge of mechanical and electrical systems commonly used in commercial HVAC environments, along with construction project experience and effective leadership skills. The Team Lead should also be comfortable working with technology systems, including computers, routers, and IP-connected devices. In this role, you will support the Operations Manager – Controls, SBS with resource forecasting and planning, provide direction to assigned analysts, help ensure work complies with state, local, and federal requirements and current service practices, and represent the company with the highest level of professionalism and ethics. Job Responsibilities: Support MacDonald-Miller's operating guidelines, operational beliefs, customer commitment, and safety standards while promoting a strong culture of accountability and safety. Lead, coach, and mentor direct reports by setting clear expectations, providing performance feedback, supporting development plans, and coordinating training opportunities. Partner with customers, field personnel, sales, and office teams to communicate technical and business-related needs and deliver strong customer service. Champion quality assurance, standards, continuous improvement, and timely execution of work at the right cost. Work with the Operations Manager – Controls, SBS on resource planning, growth, and labor forecasting while supporting team priorities and workload balance. Maintain proficiency with Microsoft Office applications and adapt to changing responsibilities, including additional tasks as assigned. Detailed Examples of Job Responsibilities: Track and support key performance indicators, including Service Earned MU, late maintenance, critical event average response time, energy guarantee data transparency, employee productivity, employee retention, and percent billed. Share ownership of the SBS Roadmap, including current Trello-based planning, prioritization, annual and quarterly goals, and team meeting structure. Support MacTED SBS training, labor forecast accuracy, and day-to-day team enablement so analysts can perform their best work. Participate in hiring, performance management, and staffing decisions for the direct team. Top 5 Ways You'll Make an Impact: Build healthy relationships and positive team morale through regular check-ins, clear communication, recognition, and trust-based leadership. Align the team around shared goals and priorities by setting clear expectations, tracking progress, and defining a clear vision for success. Reduce emergencies and create capacity for innovation through proactive monitoring, stronger escalation practices, and focus on recurring issue prevention. Build trust and buy-in across zones by maintaining consistent communication, clarifying ownership, and aligning customer, field, and analyst priorities. Grow annual contracts against 2025/2026 numbers by partnering with sales and operations, using performance data, and demonstrating measurable SBS value. Your Background: What Kind of Person Will Thrive in This Role? You bring: The Team Lead position requires a person with good written and oral communication skills, a working knowledge of mechanical and electrical systems, Building Automation Systems / Controls, energy management strategies, and lighting and metering systems. This position also requires effective planning, scheduling, crisis resolution, and resource management. The individual must also demonstrate: Strong communication, leadership, and relationship-building skills with the ability to coach, motivate, and align teams. Sound planning, prioritization, and problem-solving skills, including the ability to manage resources, resolve issues, and adapt to changing business needs. A commitment to accountability, customer service, safety, quality, and continuous improvement. Desired Certifications / Educational Accomplishments: Bachelor of Science or Technical Degree or Equivalent Work Experience in Computer Science and Electrical/Mechanical Building Systems. Tridium AX/N4 certification, Honeywell, Siemens or equivalent building automation experience. Facility operations experience. Everyone Who Works With You Describes You As... A people-first leader who earns trust, strengthens teams, and develops future leaders. A decisive operator who delivers safe, consistent, and profitable results. A strategic thinker who turns vision into action and uses data to guide decisions. A collaborative leader who aligns teams around shared goals and clear accountability. A continuous improvement advocate who leaves teams and processes stronger. You're Motivated By... Building and developing high-performing teams. Improving operations through standardization and continuous improvement. Solving complex challenges with practical, scalable solutions. Creating alignment across regions, business units, and cross-functional teams. Delivering measurable results that improve productivity, profitability, and long-term success. Compensation: $125,000–$145,000 annually, depending on experience, plus a company vehicle. MacDonald-Miller Facility Solutions presently provides employee coverage for: Medical, dental, vision for employee (coverage available for dependents for shared premium). 401k retirement plan including Company matching. Holiday, vacation, and sick leave compensation. Disability of income protection. Employee and Dependent Life Insurance. Flexible Spending Account. Employee Assistance Program. Where you will work: Our Seattle headquarters (17930 International Blvd., SeaTac, WA 98188) offers easy access to Seattle-Tacoma International Airport, ample secured parking, newly renovated office space, and great views. You'll also enjoy convenient access to onsite dining, nearby restaurants, and major freeways. Interested in learning more? If you're ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team! MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 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