District Manager

District ManagerLooking for people who want to make an impact and difference in a company. District Manager A Plus Automotive Started in 2019. Our vision was to grow a profitable business by creating a positive employee experience, so that each employee is passionate about delivering a customer experience that exceeds customers expectations.ResponsibilitiesDistrict managers will ensure all locations open on time remain open until scheduled to close and staffed appropriately for the business expected to include key positions are filled for example All N.C. locations are required to have an inspector at all times.Dm's will collect and review KPI'S on an ongoing daily basis to include mid day 1pm results to confirm we are pacing to hit goals or changes are made to improve and control labor if needed.Daily recap, Dm's must send a brief daily recap email at the conclusion of the day to communicate ongoing challenges they helped overcome, opportunities they worked with the leadership team to create action plans to improve and wins they celebrated at the location they worked at on this day.Agenda for the following weeksent no later than saturday 7pm to RMDM'S MUST BE THE CHEERLEADERS FOR THEIR TEAMS AND KEEP A HIGH LEVEL OF POSITIVITY AND MOTIVATION AT ALL TIMES.Hold your team accountable - performance management works both ways ataboys when things go well and verbal/written conversations when we miss the mark. Not so soft people walk over you, not so hard no one wants to not work for you.Deal with claims, warranties, customer complaints that exceed $100 or your store leadership's abilities.Pafs or Personal Action Forms for any and all employee changes, termination, transfers, vacation, payroll deductions, pay changes, ect.Grow the business, increase customer count sign up new and maintain current fleet accountsHire for your market, conduct interviews, recruit, always looking to get better.Manage social media customer feedback, google reviews good and bad should be called and action taken if required.Payroll verification for accuracy every Thursday. Confirm breaks are cut, times are correct, mispunches are corrected, new hires are added and that your team gets paid correctly.Verify and place or approve all orders staying within the budgets and not running out of product.Respond to all emails especially closing emails from your teams with detail, professionalism and positivity.Always having bench strength and ensuring cross training so that when positions become open you can fill them quickly. Handling and planning for turnover, especially management professionally.Get behind company incentives, initiatives and contests to motivate your team and send frequent emails, text, conference calls or zoom meetings encouraging your team to compete, have fun and win.All admin needs to be completed by Monday 8am no later. This especially applies to payroll, bonuses, new hire packets, pafs because failure to do so could result in someone's check being incorrect. This can cause lots of unnecessary stress for multiple people accoros the organization and lead to poor employee morale.ExpectationsWork 5 days 50 hrs in stores but engaged and available when needed.To be a true leader and build a team that enjoys, takes pride in their workIncrease sales, control cost and ensure profitabilityTeach and train, coach and motivate help your teams bonusGive good direction and delegate to the correct team member, follow up to ensure task are completed correctly and on time.Performance managementEnsure customer and employee experience is great!Strengths Needed for a PositionLeadership skills, conflict resolution skills and listening to learnSelf Motivated to work with little to no supervisionAccepting of responsibility for all things and people in your chargeCommunication and computer skills excel,word, email, text,zoomPrimary Focus Should BeMaking sure each employee and customer has a great experienceRecruiting, Staffing the business for growth while controlling cost to ensure profitabilityTeach, train and enforce strict adherence to Process and procedure preventing damage claims and customer complaints. Then resolving any that we do have.Delivering on KPI'S to include sales, customer count, payroll cost and profitability.Employee and customer safety to include workers comp or shop liabilitySecondary Focus Should BeFacility and equipment repairs and maintenanceCurb appealRecruitingFleet account managementOnline training completionWhen the Job is Done Well the Positive Impacts AreFor Company Profitability and continued growth of new locationsReduced turnover, longer tenured staff especially at key positionsIncreased customer countsFor Teammates Promotion opportunitiesPerformance based pay rate increasesBonusesJob securityFor Customers Better and more consistent service that exceeds their expectationsTrust that Aplus automotive will Alway do the right thingWhen the Job is Not Done Well the Negative Impacts AreFor Company Lost business, decreasing customer counts, less profitable, less growthEmployee turnover and poor moraleFor Teammates Less opportunities for growth and less opportunities for compensation increasesLess enjoyable place to workFor Customers Less trust in our ability to deliver on the service they paid forExtended service times and less familiarity with our staffCompensation: $70,000.00 per year Let's talk about the SpeeDee Service Difference:Local Ownership Most SpeeDee stores are locally owned. They're run by families who service the automotive needs of other families in their communities.Quality Service SpeeDee was built on a solid commitment to customer service.Training and Certification SpeeDee owners hire ASE-certified technicians for tune-ups, mechanical work and other repairs. Advanced training is available through the SpeeDee Performance Certified program.Multi-Point Courtesy Check and Service Review Every time you bring your vehicle in for a 17-Point Oil Change, we'll also give you a multi-point courtesy check and a service presentation as an added bonus.Free Top-Off Service To help keep your car running smoothly and safely, SpeeDee offers a free top-off service for the 3 months or 3,000 miles following any SpeeDee oil change or tune-up service.Maintenance Records If you're not sure which services you need or which services you've already completed, don't worry. We'll keep track of your SpeeDee maintenance history and manufacturer's recommended service schedule.Affordable Rates Looking for an alternative to your dealership? Compare their prices to ours, and you may find that SpeeDee can perform the services you need at a lower cost.You Decide It's our policy to provide you with the information you need to make a decision without pressure or overselling. Visit your local SpeeDee today – no appointment necessary!Compensation: $55