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Customer Experience Supervisor

Virtual Vocations Inc

United States

To enhance customer service delivery, the full-time Customer Experience Supervisor will manage team performance, conduct audits, and provide coaching while working remotely to support the contact center's operational goals. Key responsibilities: Identifies areas for improvement through customer feedback and productivity analysis to influence support strategy Ensures effective communication and documentation of interactions with team members and key partners Monitors service performance metrics and resolves consumer interactions during peak times Required qualifications: Associate degree in Healthcare Administration, business, or a related field 1+ years of leadership experience in healthcare or a contact center environment Currently in a lead position within the department for at least 6 months Proficiency in Microsoft Suite programs and technological aptitude for CRM and telephony systems Bilingual in English/Spanish is preferred

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Vacancy posted 4 days ago
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