Room Attendant

Job Description

Job Description

FINS UP! At Margaritaville, we don’t just offer a room; we offer an escape. As a Room Attendant, you are the "License to Chill" ambassador for our guests. You ensure that every guestroom is a pristine tropical sanctuary, reflecting the fun, relaxed, and premium atmosphere that defines the Margaritaville lifestyle in the heart of Music City.

SUMMARY

The Room Attendant is responsible for maintaining the "Casual Luxury" standards of our guest accommodations. This includes transforming rooms into clean, inviting retreats by making beds, scrubbing bathrooms, dusting, vacuuming, and replenishing our signature amenities. This is a fast-paced role that requires physical stamina and a "work hard, play hard" attitude.

QUALIFICATIONS

• The Vibe: A friendly, outgoing personality with the ability to communicate effectively with guests and fellow team members.
• Experience: Prior housekeeping experience in a luxury or high-volume hotel is preferred, but a commitment to excellence is required.
• Physicality: Ability to lift, pull, and push moderate weight (up to 30 lbs) and remain on your feet for the duration of the shift.
• Safety First: A commitment to maintaining a safe environment for yourself, your teammates, and our guests.

PERFORMANCE STANDARDS

• ESCAPPING THE EVERYDAY (Customer Service): Deliver the Margaritaville brand of hospitality. Greet guests with a smile, respond to requests with urgency, and ensure every traveler feels like > span class="NormalTextRun SCXW223571854 BCX0"> reached paradise.
• PROFESSIONALISM IN PARADISE (Work Habits): Adhere to our specific grooming and dress codes (look sharp in your island attire!). Be the teammate others can count on by being punctual and maintaining a positive, "can-do" attitude.
• GROWING YOUR LIFESTYLE (Personal Development): We value cross-training. Be open to learning new skills that help you grow within the Margaritaville family.
• SMOOTH SAILING (Safety & Security): Actively report hazards and follow all emergency procedures to ensure our "port of call" remains safe for everyone.
• THE GOLD STANDARD (Room Cleaning): Consistently pass room inspections by meeting our high cleanliness ratings. Keep your cart organized—it’s your mobile workstation!

ESSENTIAL FUNCTIONS

• Create the Sanctuary: Clean guestrooms to brand standards, including making beds (the centerpiece of the escape), sanitizing bathrooms, and replenishing luxury amenities.
• Be a Local Guide: Maintain basic knowledge of hotel amenities (like the Fins Bar or JWB Grill) to assist guests with questions.
• Maintain the Oasis: Keep the lobby, elevators, and public areas looking vacation-ready.
• Exterior Excellence: Sweep balconies and patios so guests can enjoy their view of Nashville in comfort.
• Details Matter: Wash windows and mirrors until they sparkle; ensure all electronics and lights are in working order.
• Communication: Report maintenance "snags" immediately to ensure the guest experience is never interrupted.
• Team Support: Assist with unloading/loading supplies and attend all "Huddles" (mandatory meetings).

Join the Crew: If you have a passion for hospitality and want to work in an environment where the sun is always shining (metaphorically speaking!), we want to hear from you.

Open Availability is Preferred. The party never stops at Margaritaville (even for weekends/holidays)

Margaritaville Hotel Nashville is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all tropical-hearted employees.