Community Technology Support Coordinator

Overview:

Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi.

What We Offer:

• Competitive pay
• Exceptional benefits
• Generous Paid Time Off - start accruing on day one
• 401k with company match
• Paid maternity and paternity benefits
• Award-winning training and development
• Tuition Reimbursement
• Luxury work environment
• Meaningful and rewarding work

Vi at Bentley Village is located at 2315 Leisure Lane, Naples, FL 34110

Responsibilities:

Resident Technology Support

• Serves as the first point of contact for residents seeking technical assistance on a scheduled basis. Maintains hours of operations and schedule.
• Assists residents with set up, training and troubleshooting on personal devices including, but not limited to smart phones, tablets/iPads, computer, home Wi-Fi, and voice assistant devices.

Staff Technology Support

• Serves as the onsite point of escalation for staff technology support tickets coming from the IT helpdesk or corporate IT support staff.
• Assists community staff with hardware and software-related technology troubleshooting including, but not limited to, PC and peripherals, mobile device, and business applications.
• Addresses support requests/tickets in a timely and customer-friendly manner.

Community Technology Support

• Supports various technologies in community spaces such as the Theatre, Multi-purpose room, Computer Center. Technology examples include A/V, In-house channel, Digital Signage.
• Serves as point of contact for various corporate technology projects and initiatives.

Qualifications:

• Education:  Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related technology field is preferred.
• Work Experience: Minimum 1 year of user support and training experience is required. A solid working knowledge of computer hardware, software, and peripherals including installation, configuration, maintenance and support is required.
• Licensure / Certification:  Microsoft, A+ or other technology certifications preferred.

This position requires compliance with Florida’s Care Provider Background Screening process. Please see the Clearinghouse screening information here: .

Pay Range: USD $26.32 - USD $32.90 /Hr.