SBA Collections Specialist

SBA Collections Specialist

Banesco USA is seeking an SBA Collections Specialist for our SBA Portfolio Managers business unit.

Primary Job Duties:

• Responsible for inbound calls regarding client inquiries, concerns regarding their account and/or bank products and services ensuring their request are fully satisfied.
• Assist clients with online banking registration, online banking access, reset passwords, and online wires ensuring the customer's identity is verified through the established process.
• Conduct client call backs maintaining Banesco USA integrity, following procedures to ensure confidentiality information and security.
• Responsible in handling complex issues or inquiries ensuring the request is completed in a timely manner.
• Perform follow-up as needed, (especially on time sensitive issues) assuring we meet set SLA goals.
• Escalate issues to the appropriate parties, when needed.
• Assist with tracking with customer data.
• Serve as Back up answering client emails, online banking (FXIM) messages and assisting customer inquiries or concerns.
• Able to collect and negotiate payments with clients.
• Ability to multi-task: document while having a conversation with the clients, managing multiple systems simultaneously.
• High attention to detail and accuracy (including written skills).
• Able to manage and collaborate with a flexible schedule.
• Responsible for completing annual training program assigned.
• Performs other functions and/or duties as assigned.

Job Requirements:

• Education: High School Diploma or equivalent experience.
• Experience: One (1) year of experience in a customer service role or call center environment.
• Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
• Basic knowledge of related State and Federal banking compliance regulations.
• Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management and prioritizing skills.
• Customer service skills, ensuring satisfaction of both internal and external customers.
• Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank's policies and procedures.

Benefits:

• Competitive Salary
• PTO
• Hybrid Work Model (remote and on-site work)
• Tuition Reimbursement
• Paid Parental Leave
• Medical, Dental, Vision
• 401(k) retirement plan
• Life Insurance
• Supplemental Insurances
• Short-Term & Long-Term Disability

About Us:

Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 15 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.