Director of Volunteer Services

Job Description

Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

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At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

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9:00 A.M – 5:00 P.M (Monday-Friday)

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Purpose of Position :

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Under general supervision of Human Resources, directs, administers and coordinates operations of a volunteer services department within a health care setting. Creates, implements and evaluates the overall strategy for the organization's volunteer services and initiatives.

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Essential Duties and Responsibilities :

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1. Develops operating procedures and guidelines for adherence to objectives of volunteer services department, ensuring comprehensive procedures cover all aspects of volunteer management.

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2. Identifies, interviews, selects and assigns volunteers to approved departments and managers. Develops strategies to attract and identify new volunteers in alignment with the health care setting goals and objectives. Follows the Volunteers policy related to onboarding, identification, orientation, and background check.

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3. Develops formal orientation for volunteers to ensure that they are properly prepared and integrated into the organization's mission and operations.

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4. Establishes standards of performance, functional task descriptions/deliverable, volunteer schedules, sets priorities and ensure managers evaluates volunteer staff in the performance of their voluntary duties.

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5. Uses volunteer hours tracking system to validate volunteer hours contributions; provides volunteers a period summary of their volunteer hours.

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6. Reviews and evaluates volunteer service operations to determine if functional activities are seamlessly integrated within the overall operational programs of the health care setting. Makes appropriate changes in operational standards.

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7. Develops new programs to expand the placement and contribution of volunteers throughout the health care setting.

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8. Coordinates volunteer services with those of other health care setting organizational units by partnering with department heads and community agencies for specific volunteer services. Ensures appropriate services and staff are available to deliver the necessary services.

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9. Serves as a mediator between staff and volunteers to facilitate communication and help resolve issues in a constructive manner.

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10. Consults with appropriate leadership on budgetary and related matters, including expenditures, policy, procedures and activities of the department. Ensures effective use of resources within budgetary guidelines.

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11. Collaborates and liaises with key leadership, community agencies, and other health care setting services to establish regular communication channels to keep partners informed about program updates, needs, and achievements.

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12. Participates in relevant meetings, Volunteer Council, activities, recognition events, and conferences to discuss progress and improvements to volunteer programs and services and/or other matters.

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13. Prepares accurate activity reports, relevant documentation, and special studies governing the scope of various functional activities; and reports on program effectiveness.

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14. Maintains volunteers’ confidential records; and ensures that volunteer records are prepared and updated for accreditation related surveys/audits.

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15. Performs other related duties, as directed.

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Minimum Qualifications:

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1. Bachelor’s Degree from an accredited college or university in Public Administration, Personnel Administration, Public Health, Health Care Specialization, Hospitality Management, Psychology or a related discipline; and

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2. (2) years of experience serving in a managerial or supervisory capacity developing, implementing, and evaluating volunteer/community/hospitality/educational programs, strategies, and initiatives or performing related functions in a health care or related setting; and strong interpersonal, communication, and leadership skills with proficiency with technology, such as database management, outlook, Peoplesoft, and Microsoft Office.

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Departmental Preferences:

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• Should have management experience leading teams and directing projects
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• Experience leading volunteer department preferred
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• Human Resources experience preferred.
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• Experience working with multi-disciplinary teams/levels
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• Knowledge of event planning and coordination of facility-wide events preferred.
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NYC Health and Hospitals offers a competitive benefits package that includes:

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• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
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• Retirement Savings and Pension Plans
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• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
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• Loan Forgiveness Programs for eligible employees
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• College tuition discounts and professional development opportunities
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• College Savings Program
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• Union Benefits for eligible titles
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• Multiple employee discounts programs
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• Commuter Benefits Programs
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