Parts Counter Sales Associate 2nd Shift- Raleigh, NC

Job Title

Represents the company resolving customer needs by providing the correct parts to all customers, over the counter, through the shop, or on the phone.

Hours

2pm-10pm, Tuesday-Friday

7am-3pm, Saturday

Essential Duties

Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner

Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line

Answers phone calls, providing price quotes and other information

Reviews shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate

Provides high level of service to internal and external customers

Pulls and fills orders from warehouse stock multiple times throughout the day sometimes requiring use of forklift

Notifies parts manager of out-of-stock parts or shop materials that need immediate attention

Locates out-of-stock parts from outside source and submits an emergency order, if necessary

Notifies the service advisor and the customer when special ordered parts have been received

Notifies the shops when all parts have arrived and when they will be delivered

Pulls orders for delivery to shops from warehouse stock, making sure all parts are tagged with customer names and job number

Follows up on back-ordered parts

Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required

Replenishes assigned inventory daily

Assists outside sales representatives with preparing their orders

Makes sure all internal requests for parts are billed on service repair order.

Receives payment from retail customers or obtains credit authorization.

Ensures that all charge sales are signed by the customer

Ensures that all customers receive their copy of the invoice

Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified

Issues and tracks requested shop tools to technicians in the shops

Must be able to be trained to use forklift as forklifts are used for daily job tasks

Keeps orderly records of all repair orders, invoices, insurance estimates, and special- order parts

Sets up orders for daily shipment, delivery, or pick-up in the warehouse.

Solicits assigned accounts by phone

Keeps front and rear counter areas clean and uncluttered.

Cleans computer terminals and printers daily

Participates in all training programs that are made available

Keeps current on new products and product updates

Participates with the parts manager in maintaining a lost sales tracking program

Maintains professional appearance

Essential duties include the following. Other duties may be assigned.

Must be able to fulfill essential job functions in a consistent state of alertness and safe manner

Supervisory Responsibilities / Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Reasoning Ability

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Physical Demands

Requires lifting/carrying up to 25 lbs. frequently and up to 130 lbs. occasionally. Must be able to push/pull a force up to 120 lbs. during the normal course of the workday. Must be able to climb up and down steps to reach for, pull out and carry parts from warehouse shelving.

Requires standing, bending, stretching, stooping, crouching, reaching and manipulating a computer keyboard; heavy lifting. Requires the use of both hands

Work Environment

Mostly indoor work. Some noise while working around operation departments. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Total Compensation Package:

$45,000 - $70,000 per year, including base salary and bonuses