Customer Success Engineer

Role - Customer Success Engineer


Experience - 4 to 6 years


Location: Remote

SaaS company focused on empowering enterprises through lowcode/no-code innovation. Our platform helps organizations extend and evolve their complex


enterprise systems-including ERP, CRM, and Field Service Management-without the need


for deep technical expertise. As we continue to expand, we are looking for a Support Engineer


to join our dynamic team and play a pivotal role in driving customer success and supporting


our growing customer base.


Position Summary:


We are looking for a proactive and versatile Customer Success Engineer to work across


multiple customers, ensuring smooth implementation, ongoing support, and post-go-live


success. This role combines strong technical troubleshooting with business analysis and


client engagement. The ideal candidate should understand customer requirements, perform


initial debugging, keep clients updated during resolution, and collaborate with technical


teams for timely fixes.


Key Responsibilities:
• Work closely with clients to gather, analyze, and validate business/technical


requirements.
• Develop a deep understanding of the platform and its functionality to support both


pre- and post-go-live activities.
• Implementation Support: Assist in solution rollout, testing, and client onboarding.
• Provide ongoing technical and functional support after deployment (Post Go-Live


Support).
• Perform first-level troubleshooting, replicate issues, and escalate to engineering or


product teams when necessary.
• Serve as the primary point of contact, keeping clients engaged and informed until


resolution.
• Build trust with customers by maintaining regular communication and managing


expectations.
• Work across multiple client accounts, ensuring consistency and high-quality service


delivery.
• Partner with engineering, QA, and product teams to ensure smooth issue resolution


and platform improvement.
• Maintain detailed records of requirements, troubleshooting steps, and resolution


processes.


Required Qualifications:
• Proven experience in a Support/Customer Success Engineer, Technical Business Analyst,


or Implementation Consultant role within SaaS or enterprise platforms.
• Strong understanding of software platforms, system integrations, and business


workflows.
• Hands-on experience in troubleshooting, initial debugging, and root-cause analysis.
• Exposure to cloud deployment environments such as AWS, GCP, or Azure
• Excellent communication skills for client interaction and stakeholder management.
• Strong problem-solving mindset with the ability to manage priorities across multiple


customers.


Preferred Qualifications:
• Experience working in a scale-up or high-growth tech company
• Familiarity with rapid application development or low-code/no-code platforms.
• Background in SaaS product support, post-go-live operations, or platform-based roles.
• Experience in agile methods and release processes.