Client Service Manager

Overview

Our fast-growing agency is on the hunt for a Client Service Manager to join us on our journey of building the industry's next great force in the experiential marketing space.

Here's what we do:

• Design, produce, and activate experiential live brand experience at events nationwide
• Product sampling & field marketing programs for various beverage & snack brands
• National mobile tour programs

Here's our philosophy:

• Moments in time that transcend. Brand experiences that engage. Cultivating social currency that inspires sharing & advocacy.

Here's what we are looking for:

We are looking for a person who has 4+ years' experience & knowledge in the PR, Experiential and Event Marketing realm. This person will be part of a team responsible for the management + execution of client Experiential programs, as well as coordination of the connected social + content tactics in partnership with the JetFuel social + digital team members.

Experiential program examples include mobile tours, sampling campaigns, one-off events, retail marketing programs, and trade shows. Social + Content examples include content shoots, content-generating activities at events, and capturing content for use on social channels.

Tactical applications include helping develop an overarching activation plan, developing & managing a program timeline, recruiting, training & managing event staff, researching events tracking performance, etc.

This person also needs to know how to organically cultivate existing client relationships, to allow JetFuel

Responsibilities

Here's what you'll need to do:

• Oversee and lead all facets of production elements and client deliverables, ensuring the end product meets and/or exceeds JFS & client standards
• Demonstrates a thorough understanding of a client's business and expectations
• Conducts 1:1s with direct reports to constantly improve workflow
• Constant communication within the team to help provide clear line of sight to team programs schedule
• Ability to own and lead programs from start to finish.
• Manage Up in terms of program expectations with all parties including procurement, creative and senior leadership.
• Manages and executes projects according to JetFuel standards within established budgets and timeframes
• Assist with reporting requirements: ROI, performance reporting, etc.
• Company Credit Card & Expenses: Employees may be issued a company credit card for business-related expenses, and must ensure proper use, retain receipts, and submit weekly expense reports for approval

Qualifications

Here's what you got:

• 5 - 6 years of relative experience within field/experiential marketing, live event production, or similar
• Superior interpersonal skills to work closely with other team members and the client
• Strong computer application skills (Excel, Word, PowerPoint) and ability to work in a
• digital work environment
• Must have robust Microsoft Office knowledge; specifically Excel and PowerPoint.
• Must also be familiar with Google Software, specifically Docs and Sheets
• Highly organized, with strong client & internal communication skills
• Ability to design Experiential program measurement reports (program objectives and
• delivery, metrics vs expected KPI's, insights, learnings, recommendations)
• Understanding of how to research event options, negotiate sponsorship rights package
• Solid understanding of social media tools and digital platforms; as well as data / metrics
• analysis
• The role may require work outside of typical business hours, including evenings, weekends, or holidays, to meet deadlines or support critical projects.
• The position might involve on-call responsibilities or rotating shifts to ensure project coverage outside of normal business hours
• The job may require travel to meet with clients, attend meetings, or support projects.

Equal Opportunities

Eat. Breathe. JetFuel

• People Minded - Must show dignity and respect to all people
• Integrity - Must exemplify the highest degree of ethical behavior
• Results Oriented - Must show passion, pride and commitment to succeed
• Highly Organized - With consistent and timely communications
• Trust - Must be honest, sincere and confident
• Teamwork - Must build trusting relationships and have each other's backs
• Innovation - Must progress through a combination of creativity, common sense & vision

Compensation

• Salary annualized compensation
• Onsite weekend pay
• Earned comp days for onsite weekends
• 15 PTO days
• Health Benefits
• 401k plans
• Participation of the JetFuel profit sharing plan

Salary range for this role is: $83,000-$85,000/year