Service Advisor

Service AdvisorWe are seeking to add a highly-motivated, customer-focused Service Advisor to handle Volvo service customers' concerns. This position requires excellent communication skills and a high customer service orientation. Candidate must be reliable, dependable, and preferred to have a minimum of 1-year related experience with a high CSI and sales history. Must possess a valid driver's license and be detail oriented.Beyer Auto offers a great work environment with competitive pay, 401(k) plan, health and dental benefits and strong management support. We have plenty of service traffic, and our service business continues to grow.What We Offer:Competitive benefits packageCompany-paid Volvo factory trainingRetirement 401K with employee match up to 6%Affordable health and vision insuranceLife & disability insuranceProfessional work environmentSupportive OEMPaid vacationsService Advisor Responsibilities:Greeting customers promptlyObtaining customer and vehicle informationClearly reporting all vehicle symptoms as described by the customerDetermining and recommending needed maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and updating customers frequentlyVerifying that the final invoice reconciles with the work performed on the repair orderExplaining all completed work and charges to customersRequirements:Minimum 1-year experience in a service advisory roleCDK experience is preferred but not required.XTime experience is preferred but not requiredPositive attitudeHigh volume mentalityCSI focusedRequired experience:Service Advisor, Dealership, Automotive Knowledge: 1 year