Account Manager

Account Manager

Greetings from ServiceMaster Clean Services! We are a recognized leader in disaster restoration and cleaning services with locations in California, New Mexico, Nevada and Virginia. Our growing team consists of detail-oriented professionals and dedicated responders supporting homeowners, businesses, and commercial buildings facing water, fire, and smoke damage. We show a deep level of care for our clients and teams as an employee-owned company, meaning the success of ServiceMaster Clean benefits everyone. Explore job openings with our knowledgeable, friendly, and hard-working team today! The Account Manager is responsible for a group of accounts within ServiceMaster Clean services. The Account Manager will oversee day to day facilities services provided at all current and new accounts within area of responsibility.

Responsibilities:

• Conduct daily and nightly site/building inspections to assess technical skill levels, production rates and quality of service
• Monitor, evaluate and manage cost and budget of materials. Oversee and monitor chemical and paper inventory for all locations within territory
• Develops effective working relationships with all clients/customers and address any issues and concerns in a timely manner
• Support, mentor, and supervise all onsite employees and supervisors
• Evaluate work performance of all direct reports annually and prepare career development paths for employees seeking opportunities for advancement
• Monitor and review timesheets for accuracy and completion
• Oversee and monitor technical training of employees
• Schedule and dispatch to ensure daily coverage
• Monitor, evaluate and implement safety policies, procedures, and communications for all personnel
• Monitors all workers compensation activities within area of operations and working in conjunction with Safety and Human Resources
• Perform special assignments as needed or requested by Branch Manager or Senior Leadership

Requirements:

• 1-3+ years of experience in Management/Operations preferably within hospitality, construction, restoration, or janitorial environments
• Previous technical knowledge and skills in facilities services industry
• Strong customer service and problem solving skills
• Excellent oral and written and communication skills
• Strong technical/computer skills with experience in Microsoft Office Suite
• Flexibility with regard to schedule and ability to travel locally within Albuquerque vicinity

Perks We Offer:

• Various benefits plans as well as paid sick time, holidays and vacation time depending on your hiring status
• Ability to participate in our employer-stock ownership plan (ESOP)! Every vested full-time permanent employee becomes an employee-owner with a company-paid retirement fund. Why pay into a retirement account, when you don't have to?

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.