Patient Care Advocate

Patient Care Advocate

At Justice Grown, we're looking for customer-focused individuals who are passionate about helping others and delivering exceptional service in a fast-paced, highly regulated retail environment.

As a Patient Care Advocate (PCA), you'll guide customers through every step of their dispensary experience, helping them make informed purchasing decisions while ensuring every transaction is completed accurately and in compliance with state regulations. You'll play an important role in creating a welcoming atmosphere, building lasting customer relationships, and representing the Justice Grown brand with professionalism and integrity.

If you enjoy connecting with people, providing outstanding service, and working as part of a collaborative team, we'd love to meet you.

All team members must be available to work a flexible schedule to include nights, holidays and weekends.

What You'll Do

Your responsibilities include:

Sales Responsibilities

• Ensures the consistent delivery of an exceptional customer experience.
• Assists customers in product selection based on defined treatment plans and product availability.
• Achieves daily/weekly sales objectives by fulfilling customer requests and looking for opportunities to introduce new and alternative products.
• Continually develops communication and service skills to increase sales and generate positive reviews.
• Educates customers on product attributes and usage.
• Ensures customers are accurately logged into the patient tracking system.
• Performs sales transactions in compliance with all regulations governing the sale of cannabis products.
• Completes accurate sales documentation.
• Ensures transactions are entered in point-of-sale and inventory management systems in compliance with state regulations.
• Assists in maintaining a safe, clean, and organized dispensary environment.
• Complies with all Justice Grown policies, procedures, and practices governing sales and service.
• Complies with all safety and security protocols for dispensary staff.
• Performs administrative tasks (customer profile completion, sales tracking, etc.) as required.
• Answers phones, responds to voicemail, and takes phone orders.
• Establishes ongoing relationships with dispensary customers.
• Completes customer profiles to assist in future sales and service opportunities.
• Maintains knowledge of new and existing products via vendor training, documentation, and cross-training with management, pharmacists, and senior sales consultants.

Cultural Responsibilities

• Actively models Justice Grown's values and code of conduct.
• Builds strong and effective internal, external, and cross-functional relationships.
• Is committed to creating and maintaining a collaborative, fun, and productive work environment.
• Actively participates in team-building and cultural development activities.
• Models honesty, integrity, and direct communication in daily tasks and interactions.

Computers and Technology

• Must be computer literate with the ability to learn operational systems (Alpine IQ, LeafLogix, MJ Freeway, Veriscan, Microsoft Office, Metrc, etc.).
• Experience working with Outlook email and Microsoft Office Suite.

What We're Looking For

The ideal candidate is passionate about customer service, enjoys educating customers, and thrives in a fast-paced retail environment while maintaining a strong commitment to compliance and teamwork.

Qualifications include:

• Two or more years of experience working in a retail or hospitality environment with cash handling responsibility.
• Demonstrated passion for delivering an exceptional customer experience.
• Fast-paced, high-volume retail sales experience preferred.
• Must be at least 21 years of age and possess a valid driver's license or state-issued ID.
• Professional written and verbal communication and interpersonal skills.
• Must have strong organizational skills, high attention to detail, and the ability to multitask.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Physical Requirements

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift up to 25 pounds to stock product boxes.
• Position requires frequent reaching into cabinets and displays to show and review products.
• Ability to remain in a stationary standing or sitting position for up to eight hours based on business needs and sales volume.
• Ability to bend and retrieve products from lower shelves.
• Ability to enter information into sales and tracking systems, requiring hand dexterity and the ability to visually verify correct product information.

Benefits

Eligible full-time team members enjoy a competitive compensation package that includes medical, dental, and vision insurance, company-paid life insurance, short-term disability, an Employee Assistance Program (EAP), generous Paid Time Off (PTO), paid holidays, and employee discounts.

EOE

Justice Grown is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

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