Service Support Specialist

Company Overview Radon Medical Imaging is a world‑class distributor of industry‑leading radiology equipment and a trusted independent service provider specializing in multi‑vendor asset management and high‑end refurbishment. As a Private Equity‑backed company on an aggressive growth trajectory, we offer exciting opportunities for innovation, scalability, and career advancement. We pride ourselves on delivering exceptional service and operational excellence to our healthcare partners. Department Operations Location Franklin, OH (In‑Person) Reports To Site Manager Job Summary Seeking a proactive, highly organized, and detail‑oriented Service Support Specialist to join our team. You will be a core engine of daily operations, executing critical workflows across dispatch, logistics, and financial administration. Working closely with the team under the direction of the Site Manager, you will manage service requests, support field technicians, and ensure accurate data entry within our ERP system. The ideal candidate is an excellent multitasker who thrives in a fast‑paced environment, possesses strong communication skills, and brings a collaborative, team‑first attitude. Responsibilities Service Coordination & Active Dispatch Schedule & Dispatch: Manage and optimize daily schedules for Field Service Technicians, answering incoming service requests and creating/updating cases in NetSuite. Customer Care: Handle client inquiries with professionalism, performing outgoing confirmation calls regarding scheduled service and order status. Operations, Logistics & Compliance Parts Ordering: Execute and track technician parts purchases for field supplies and maintain accurate equipment records. Regulatory Support: Verify test equipment calibration status alongside the team to guarantee compliance with FDA and state regulations. Data Management & Financial Administration ERP Data Entry: Maintain high data integrity within NetSuite by accurately processing daily operations, data entry, and basic reporting. Billing Execution: Prepare and process invoices for Time & Materials billing; assist with accounts receivable/payable tasks and credit card reconciliations. Contract Support: Assist in researching pricing for Preventative Maintenance and Service Agreements. General Administration Office Flow: Answer phones professionally, manage daily mail, filing, and office supply replenishment. Team Collaboration: Work collaboratively with the team to ensure balanced workloads and total coverage during peak operational times. Requirements Education: Associate or Bachelor’s degree preferred. Experience: Preferred experience in scheduling, dispatch, customer service, or operations administration. Experience in a fast‑paced or medical service environment is a plus. Technical Skills: Proficiency with an ERP/CRM preferred. Solid command of the Microsoft Office Suite. Attributes: Strong multi‑tasking and organizational abilities; exceptional communication skills. What We Offer We offer a collaborative, fast‑paced work environment where proactive, adaptable, and dependable individuals can truly thrive and grow their careers. Our comprehensive benefits package includes: Competitive salary within a rapidly growing company 401(k) with company match Comprehensive medical benefit package 100% company‑covered dental insurance 100% company‑paid long‑term disability (LTD) $250,000 life insurance policy 10 paid holidays per year Generous paid time off (PTO) #J-18808-Ljbffr