Senior Business Systems Analyst

Location: South Central Pennsylvania
Engagement Type: Direct Hire
Work Schedule: Hybrid - onsite Monday through Thursday, remote Friday
Travel: Up to 30%, domestic and international

Position Overview:
We are looking for a Senior Business Systems Analyst to help drive a significant ERP modernization effort centered on our Infor platform. Working closely with the Lead Business Systems Analyst and stakeholders across the business, you will shape how our systems support manufacturing, supply chain, finance, and service operations on a global scale. Day to day, you will translate business needs into clear functional designs, guide configuration and integration decisions, and support users through change, serving as the bridge between the business and technology.

Responsibilities:

• Build strong working relationships across business units and act as the trusted liaison between the business and IT.
• Lead requirements-gathering sessions, analyze business processes, and translate findings into clear functional specifications and design documents.
• Ensure that system initiatives and process changes align with broader company goals and strategic objectives.
• Identify opportunities to streamline workflows and improve how the business uses its core systems, with an eye toward measurable outcomes.
• Contribute to ongoing Infor ERP initiatives, including configuration, enhancements, integrations with external systems, and migration activities.
• Collaborate with developers and technical teams to design, test, and deploy solutions that meet business needs and technical standards.
• Lead initiatives using both waterfall and agile approaches, managing scope, risk, and change while escalating issues appropriately.
• Triage application issues, coordinate fixes with technical teams and vendors, and ensure stable, reliable system operation for end users.
• Engage with vendors and service providers to represent the company’s best interests during evaluations, negotiations, and ongoing partnerships.
• Lead meetings, present to audiences at all levels, and translate technical concepts into language non-technical stakeholders can act on.

Qualifications:

• Bachelor’s degree in Information Technology, Business Information Systems, MIS, or a related field, with at least 5 years of IT experience.
• 3+ years of hands-on experience gathering and analyzing requirements, writing functional specifications, supporting application design, working with developers, and conducting unit and regression testing.
• Solid experience supporting a major enterprise ERP platform such as Infor (LN, M3, or CloudSuite), SAP, or Oracle, including implementations, enhancements, change management, and complex integrations with external systems.
• Proven experience leading projects using both waterfall and agile methodologies, with the ability to manage scope, risk, and change effectively.
• Fluent written and verbal English, with strong presentation skills and the ability to communicate effectively with stakeholders, vendors, and service providers across a global organization.
• Ability to hold a big-picture view of project vision and goals while working through detailed analysis and configuration activities.
• Working understanding of workforce analytics and dashboard configuration.
• Willing and able to travel domestically and internationally up to 30%, with a current passport.
• Strong analytical, listening, and problem-solving skills, with a collaborative style that works well across cultures and functions.
• Familiarity with Sarbanes-Oxley legislation and the execution of application-related controls is desired.
• Experience supporting a global manufacturer is preferred.
• Proficiency in a second language given is desired.