Patient Care Coordinator

Description

StatCare is a private Pulmonary, Critical Care, Sleep, and Hospitalist medical practice dedicated to providing high-quality inpatient & outpatient care to patients throughout East Tennessee. Our physicians and advanced practice providers are committed to delivering patient-centered care to ensuring continuity, expertise, and compassion at every stage of hospitalization. StatCare strives to work collaboratively with hospital partners, nurses, and support staff, improving health outcomes and elevate the standard of care for the communities we are proud to serve.

Patient Care Coordinators greet, direct, and schedule patients and visitors. They also provide an essential role handling front office duties, including answering telephones, scheduling and registering patients, filing patient medical records, etc.

Examples of Duties: (List does not include all duties assigned)

• Provide great customer service to our patients in a friendly, courteous and helpful manner.
• Optimize patients' satisfaction by completing the check in and check out process accurately.
• Verify and update necessary information in the medical records/database, perform all registration functions and collect co-pays and balances due as appropriate.
• Perform copying and faxing of documents.
• Sort and deliver incoming faxes and packages.
• Maintain computerized scheduling and follows office scheduling policies.
• Answer and screen telephone calls, take messages, and provide appropriate information to phone callers as wells as handling outgoing phone calls as appropriate.
• Maintain work area and lobby in neat and orderly manner.
• Maintain strictest confidentiality both internally and externally.
• Knowledge of spelling, grammar and punctuation needed to process patient information along with the ability to file materials correctly by alphabetic or numeric processes.
• Knowledge of computer systems and applications.

Experience: At least six months experience in a similar clinic setting preferred.


WORK LOCATION: 101 Glenleigh Ct., Suite 101, Knoxville, TN 37934

BENEFITS:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

StatCare symbolizes excellence, every patient, every time. Our success is built on a strong foundation of high-quality patient-centered care, physician ownership, collaborative relationships, and entrepreneurial spirit. We foster a culture rooted in professionalism, trust, and communication - values that extend across our internal teams and our external relationships with healthcare partners.