Sales Training Specialist

Sales Training Specialist

Location: New Haven, CT (Onsite) Duration: 6-month Contract to hire

Core Responsibilities:

• Collaborates with subject matter experts on developing training materials, including manuals, PowerPoint presentations, job aids, checklists, and other educational materials.
• Coordinates scheduling and preparation of training sessions.
• Organizes and conducts webinars and online office hours to address inquiries from sales agents.
• Delivers training programs in person and remotely using a variety of instructional methods, such as role playing, simulations, team exercises, group discussions, videos, and lectures.
• Evaluates customer service surveys and similar feedback to address sales agent training needs.
• Collaborates with subject-matter experts to develop, improve, and document the work procedures that are used in conjunction with training programs.
• Ensures procedures are accessible and accurate, and that changes are documented and communicated to the appropriate staff in a timely manner.
• Designs learner assessments and conducts routine observations of sales agents during training periods.
• Reports learner progress to supervisors and management.
• Creates and implements development plans to address sales agent performance issues when applicable.
• Conducts ongoing evaluation of training programs through surveys to determine effectiveness as measured against stated objectives.
• Makes recommendations for change when evaluation indicates the need for improvement.
• Travels to all sales conferences and training events and occasionally to sales offices across North America to facilitate training sessions.

Skills Qualifications Required:

• Proficient with MS Office programs & Canva
• Strong presentation and public speaking skills

Preferred:

• Knowledge of eApp, SmartOffice, MS Dynamics
• Education Required: Life insurance license
• 3+ years of experience in sales with the life insurance industry
• 3+ years of experience in training design and delivery for sales teams.
• Training Program Development & Instructional Design, Sales Training & Performance Coaching, Learning Evaluation & Performance Assessment, Presentation & Public Speaking.