Administrative Assistant

Administrative AssistantThe Administrative Assistant is a high visible position, as the first point of contact for the families at Queen of Heaven. You will provide exceptional service to ensure a professional and compassionate customer experience, while continuously interacting with staff and service providers and reporting to the Location Manager.You should be a highly organized, customer-focused professional, who thrives on helping people and assisting others resolve concerns while balancing administrative responsibilities. You will multi-task in a busy work setting - welcoming visitors, answering multiple phone lines, assisting with paperwork, and performing clerical and administrative duties. As our Administrative Assistant you will conduct yourself with a "Family First" approach and demonstrate CFCS' Core Values –Share the Journey, Serve with Care, and Make It Happen– in your dealings with all families, staff, and service providers.BenefitsHourly: $20 - $23: DOESchedule: Monday - Friday: 8:30am - 5pmSaturday: Every other weekend: 9am - 4pmHours: 8:30am - 5pm/ 40hr work week5-Day Work Week (40hrs)Full benefits packageRetirement benefitsPaid time offResponsibilitiesServe as first point of contact for incoming familiesServe as primary recipient for inbound callsMaintain a courteous and professional presence and appearance, and communicate in a compassionate and customer-focused mannerProcess work and burial permits within compliance, in a timely and concise mannerCoordinate with internal departments and external providersBe knowledgeable of the Catholic faith, rituals, and traditions, including the Order of Christian FuneralsPrepare documents, spreadsheets, presentations, and correspondenceMonitor stock, submit purchase orders, receive deliveries, and keep supply areas organized and cost-consciousSort/distribute incoming mail packages, prepare outgoing mail, and track deliveries as neededEscalate unresolved or complex issues to leadership to ensure timely follow-upAssist with onboarding tasks, like ordering business cards/name tagsPerform other tasks and duties, as assignedQualificationsMust have a High School diploma/GEDMust have a Valid Driver's License, good driving record and proof of insuranceMust have reliable transportationProficient with MS Office - Word, Excel, PowerPoint, OutlookCollege degree a plus and/or 2-4 years of experience in an office environmentBilingual (Spanish) a plusExcellent interpersonal, customer service and communication skillsDetail-oriented with excellent organizational skillsStrong time management skills and able to meet tight deadlinesFamiliar with principles and processes for serving customersAbility to lift or move objects weighing between 50-75 lbs.Ability to multitask and prioritize in a fast-paced environmentAbility to work independently and collaboratively