HVAC Service Manager

About the Job

About the Job:

HVAC Service Manager (Overseeing Commercial/Residential)

Location: Spokane, WA (serving North Idaho & Eastern Washington)

Salary: $85,000-$200,000

JOB SUMMARY:

Cline's Heating & Air is on a mission to become the undisputed household name in HVAC from Spokane through Coeur d'Alene and we're looking for a proven leader to drive that vision. As our Service Manager, you'll oversee some of the industry's most skilled commercial and residential technicians, professionals who take fierce pride in their craft, hold themselves accountable, and bring discipline, fun, and inspiration to every job. You'll build and empower a culture of excellence, running impactful safety meetings, ensuring legal and regulatory compliance, and leveraging data and our ServiceTitan platform to optimize performance. If you're passionate about leading a best-in-class team, attacking the market with integrity, and earning customers for life, this is the leadership opportunity you've been waiting for.

ABOUT US:

At Cline's AC, we don't just install HVAC systems. Follow us on social media to see what we are all about! We walk it how we talk it and are setting the standard for quality, expertise, and customer satisfaction in our market. As Spokane's most reliable HVAC company, we have been serving homeowners, businesses, and contractors since 1988 with a commitment to excellence that goes beyond just getting the job done. We believe in building lasting relationships, not just with our customers, but with our employees and industry partners. Our team is made up of high performers who take pride in their craft, support each other, and never settle for average. We invest in ongoing training, the best tools and technology, and a work culture that values accountability, growth, and teamwork. At Cline's, we offer competitive wages, career advancement opportunities, and a company culture that feels like family. Whether it's a company BBQ, team outings, or simply celebrating wins together, we believe in creating an environment where people love to work. If you're looking for a company that values excellence, integrity, and the pursuit of being the best, Cline's AC is the place for you.

CORE RESPONSIBILITIES:

• Lead & Develop the Service Team: Recruit, onboard, coach, and mentor both residential and commercial technicians and dispatchers while conducting regular performance reviews.
• Manage Scheduling & Dispatch: Oversee daily dispatching to ensure timely, efficient service calls and balance workloads for optimal first-time fix rates.
• Ensure Outstanding Customer Experience: Own customer escalations, resolve issues promptly, and follow up to confirm satisfaction, driving "customers for life."
• Quality Assurance & Compliance: Implement and enforce service standards, safety protocols, and licensing requirements, and audit completed jobs for workmanship and documentation.
• Inventory & Equipment Oversight: Maintain parts and equipment inventories by forecasting demand, controlling costs, and managing vendor relationships.
• Process Improvement & Reporting: Analyze KPIs like response times and repeat visits, implement corrective actions, and generate regular service reports highlighting trends and opportunities.
• Budget & P&L Accountability: Develop and manage the service department budget, track expenses and labor costs, and identify upsell and maintenance-contract opportunities.
• Cross-Functional Collaboration: Partner with Sales/Comfort Advisors for pre-sales assessments and with Marketing to promote service specials, maintenance plans, and IAQ offerings.
• Training & Development: Design and deliver ongoing technical and soft-skills training, ensuring all technicians maintain required certifications and authorizations.
• Safety & Risk Management: Conduct regular safety meetings, champion a zero-accident culture, and ensure the team adheres to all safety laws, regulations, PPE, and lock-out/tag-out procedures.
• Technology & Tools: Oversee and fully leverage ServiceTitan-optimize configurations, build custom dashboards and reports, and train the team on best practices to drive data-driven decisions.

BENEFITS & CULTURE:

• $85,000-$200,000 (Salary + Commissions).
• Take home company-provided vehicle, cell phone, and laptop.
• Medical.
• Dental, Vision, and Accident Insurance are also available.
• 401K Plan.
• Paid holidays.
• Paid vacation time.
• Opportunity for advancement.
• Ongoing local, regional, and national training opportunities.
• Mentorship and personal, professional, and financial goal planning.
• Our family of employees participates in weekly workouts, hunting trips, camping trips, BBQ's and other fun activities throughout the year.

WHY JOIN US:

• Stability and Growth : As part of our team, you'll have the security of working for an established company with an impeccable reputation that's been leading the charge in the commercial HVAC space since 1988. With a solid foundation and a track record of success, you'll have ample opportunities for growth and advancement.
• Community Impact : At Cline's Air Conditioning, we believe in giving back to the communities that have supported us over the years. By joining our team, you'll be contributing to our mission of creating meaningful jobs and preserving the integrity of our industry in the face of increasing corporate consolidation.
• Training and Development : We understand that staying ahead in the HVAC industry requires continuous learning and skill development. That's why we offer extensive training opportunities to ensure our team members have the knowledge and expertise they need to excel in their roles.
• Family-Owned Values: As a family and veteran-owned business, we prioritize the well-being and success of our team members. When you join Cline's Air Conditioning, you're not just an employee - you're part of our family, and we'll do everything we can to support you in your career journey.

OUR MISSION: Setting the standard in the HVAC industry by delivering unparalleled quality, technology, and customer service excellence.

OUR VISION: To be the undisputed household name for HVAC excellence in Spokane and Coeur d'Alene.

OUR CORE VALUES:

• Inspirational: Everything we do is bigger than us. We show up to work not just for ourselves but to impact our team, create the best solutions for our customers, and chase our full potential.
• Disciplined: We do what we say we are going to do. No exceptions. We train every day to continue learning and growing.
• Accountable: We hold ourselves and our team accountable because true growth doesn't happen by accident. Extreme accountability leads to extraordinary results.
• Transparent: We have big goals and move quickly. Our team operates with transparency to prioritize the work that gets us closer to those goals.
• Aligned: We hire growth-oriented individuals because our business can't grow if our people aren't growing. We align our business goals with every team member's personal, professional, and financial goals-when our team wins, the company wins.
• Results Oriented: We get sh*t done!

About Cline's Heating and Air Conditioning:

Cline's Heating and Air is a veteran-owned HVAC leader serving Spokane and North Idaho since 1988. Founded by the Cline family on a bedrock of integrity and a promise to "fix what others only replace" we've built deep community roots and a reputation for top-tier workmanship. You've likely seen our technicians at parts and supply houses. In May 2024, the Boston family acquired Cline's, tripling our size within the first year while keeping our vision, mission, and core values intact. Today, we invest in our people with competitive wages, ongoing certification training, and clear career paths so every team member can excel. As we press forward to become the undisputed authority in local HVAC services, we're looking for skilled, dependable professionals who share our commitment to excellence and community. Join us and help shape the next chapter of Cline's Heating and Air.